وصف الوظيفة
Role Overview
Service Plus Ambassador | General Telephones at Emaar, supporting front office operations in a hospitality setting.
Role Purpose
Ensure exceptional guest experience throughout the entire stay by delivering flawless service, building loyal guests, and maintaining operational excellence in alignment with service standards and procedures.
Key Responsibilities
Guest Experience & Service Delivery
- Represent the brand throughout the guest journey from check-in to check-out.
- Delight each guest to transform them into happy fans of rooms and facilities.
- Conduct all operational tasks in Front Office while upholding service standards and procedures.
- Go the extra mile to exceed guest expectations.
- Prevent complaints and ensure adequate service recovery where needed.
Team Collaboration
- Pro-actively communicate with fellow Ambassadors with the guest's interests at heart.
Qualifications & Experience
- Minimum 4 years' experience in hospitality industry.
- Minimum 2 years' experience in a supervisory role or similar experience in a 5-star hospitality industry.
- Minimum 1–3 years' experience in a similar position in a 5-star hospitality company.
- Minimum high school diploma required; College degree in Hotel Management or related field preferred.
Skills & Competencies
- Genuine service personality with high emotional intelligence.
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