Service Desk Administrator

Role Overview

Service Desk Administrator at United Al Saqer Group (SAMA Integrated Smart Systems), UAE.

Company Overview

SAMA Integrated Smart Systems is a leader in delivering cutting-edge solutions across the UAE, spanning system design, material supply, implementation, integration, and maintenance. Expertise includes CCTV, access control, gate barriers, PABX with background music, SMARTV, digital signage, AV, control rooms, structured cabling, and IP telephony.

Role Purpose

Administer and operate the ManageEngine Service Desk system to ensure effective management, logging, assignment, tracking, and resolution of IT incidents and service requests. Act as the first point of contact for IT support and manage IT asset inventory to ensure data accuracy and ITIL-aligned service delivery.

Key Responsibilities

Service Desk Operations

• Handle incoming support calls as the first point of contact for IT support.
• Log, assign, track, and resolve IT incidents and service requests through ManageEngine Service Desk.
• Manage day-to-day administration and operation of the ManageEngine Service Desk system.

Asset Management

• Manage IT asset inventory to ensure data accuracy.
• Track asset lifecycle to support ITIL-aligned service delivery.

Additional Information

• Career growth opportunities with training from industry-leading engineers.
• Exposure to diverse projects across multiple sites and establishments.
• Supportive environment that encourages personal and professional development.