Service Designer

Role Overview

Service Designer at Aldar Education, Abu Dhabi, UAE. Immediate start.

Company Overview

Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. Since its inception in 2007 with just 250 students, the organization has grown into a highly sought-after education provider with more than 25 owned and managed premium and super-premium schools and academies in partnership with prestigious institutions including Rugby School, King's College Wimbledon, and Cranleigh. The Group serves over 38,000 students through 5,000 educators from more than 100 nationalities, delivering world-class education across a broad range of curricula and learning pathways from nursery through to K12.

Role Purpose

The Service Designer supports Aldar Education in designing and documenting end-to-end processes to improve efficiency and enable digital transformation. Working with HQ and schools, the role identifies improvements and automation opportunities and designs effective service models aligned with digital initiatives. It ensures processes are clearly structured and aligned with strategy to enhance user experience across the organization.

Key Responsibilities

Process Design & Service Mapping

• Analyze existing operational workflows across departments and schools to identify inefficiencies and improvement opportunities.
• Design end-to-end service journeys and operational processes for key business functions.
• Develop detailed process documentation including service blueprints, process maps, operating procedures, user journeys, and RACI models where appropriate.
• Ensure services are designed with clear ownership, accountability, and operational governance.

Digital Transformation Enablement

• Collaborate with Digital & Technology Services teams to design processes that support digital platform implementation and automation.
• Ensure business processes are structured to enable automation, system integration, improved data visibility, and efficient service delivery.
• Translate business needs into structured process requirements to support digital product development.
• Support the implementation of digital tools by ensuring underlying business processes are clearly defined and optimized.

Stakeholder Engagement

• Work closely with HQ departments, school operations, and digital teams to understand operational needs and service challenges.
• Facilitate workshops and discovery sessions to gather insights and define service improvements.
• Support business teams in adopting new processes and service models.
• Partner with business stakeholders to analyze existing workflows and identify opportunities for improvement, automation, and digital enablement.

Service Improvement & Operational Efficiency

• Identify opportunities to simplify, standardize, and optimize operational practices across the organization.
• Ensure services are designed with the end user in mind, including parents, students, teachers, and internal teams.
• Monitor implementation outcomes and continuously refine service designs based on feedback and operational performance.
• Ensure processes are designed to be scalable, efficient, and aligned with Aldar Education's operational and digital strategy.

Governance & Best Practice

• Establish standards and frameworks for documenting business processes and services across the organization.
• Maintain a central repository of service designs and process documentation.
• Ensure consistency and clarity in how operational services are structured and communicated.
• Promote best practices in service design, process design, and user-centered service delivery across the organization.

Qualifications & Experience

• Bachelor's degree in Business, Design, Service Design, Operations Management, Digital Transformation, or related field.
• 5–8 years of experience in service design, process design, operational improvement, or digital transformation roles.
• Experience designing operational workflows and service experiences within complex organizations.
• Experience working alongside digital product teams or technology implementation initiatives.
• Certification or training in Service Design, Process Design, or Design Thinking is an advantage.

Skills & Competencies

• Strong expertise in service design methodologies and frameworks.
• Experience developing service blueprints, process maps, and operating models.
• Strong analytical and problem-solving skills.
• Experience facilitating workshops and stakeholder discovery sessions.
• Ability to translate complex operational challenges into structured service designs.
• Understanding of automation, digital platforms, and system-enabled services.
• Strong communication and documentation skills.
• Ability to influence and collaborate across multiple business functions.
• Strong organizational and stakeholder management capability.
• Experience working within transformation or digital change programs.

Additional Information

• Aldar Education offers an attractive remuneration package including a range of benefits.
• The organization places special emphasis on professional development, coaching, and training.
• Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.
• Aldar Education is an equal opportunity employer, committed to a diverse and inclusive work environment and dedicated to its national development strategy. The organization encourages UAE Nationals to apply.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Offers of appointment are subject to satisfactory references and police clearance.