Service Center Manager - Riyadh, Saudi Arabia

Role Overview

Service Center Manager for Fluke Corporation in Riyadh, Saudi Arabia. This role combines site leadership, people management, and technical authority as the ISO/IEC 17025 Technical Manager for a newly established service and calibration laboratory.

Role Purpose

Lead the build-out, expansion, and ongoing operational performance of Fluke's service and calibration laboratory in Saudi Arabia. Establish a high-performing operation delivering world-class calibration and repair services while maintaining full compliance with ISO/IEC 17025 accreditation and Fluke quality systems.

Key Responsibilities

Operations & Performance

• Provide full operational leadership for the Riyadh service center, including calibration, repair, logistics, and customer support functions.
• Establish site goals, KPIs, and performance metrics aligned with Fluke Global Services objectives.
• Manage daily operations to ensure on-time delivery, cost efficiency, and high customer satisfaction.
• Drive continuous improvement using the FBS toolset to enhance operational performance, quality, and efficiency.

People & Organization

• Recruit, hire, train, and retain all service center personnel, including technicians, engineers, and support staff.
• Build and lead technical teams in a multicultural environment.

Technical Management & Compliance

• Serve as the designated Technical Manager for the calibration laboratory.
• Maintain adherence to ISO 9001 and ensure compliance with ISO/IEC 17025 accreditation requirements, including technical competence, traceability, and measurement integrity.
• Ensure the use of appropriate calibration methods, procedures, and equipment in accordance with Fluke corporate quality systems and global service processes.
• Ensure compliance with Fluke service procedures and global calibration standards.
• Be accountable for internal audits, external assessments, and accreditation activities to ISO/IEC 17025.

Customer & Stakeholder Management

• Serve as the primary point of contact for key customers requiring calibration and repair services.

Qualifications & Experience

Education

• Bachelor's degree in Electrical Engineering, Physics, or related technical discipline. Advanced degree preferred.

Experience

• 8–12+ years of experience in calibration, metrology, or test and measurement environment.
• 3–5+ years of leadership or management experience.
• Demonstrated experience in ISO/IEC 17025 accredited laboratory operations.
• Hands-on experience with calibration and repair of Fluke or similar instrumentation strongly preferred.
• Experience managing audits, accreditation, and quality systems.

Skills & Competencies

Technical

• Strong knowledge of calibration principles and uncertainty analysis.
• Strong knowledge of electrical measurement (DC/LF, RF, temperature, pressure, etc.).
• Strong knowledge of traceability and metrology best practices.

Leadership & Business

• Proven ability to build and lead technical teams.
• Strong organizational and operational management skills.
• Ability to balance technical rigor with business and customer needs.

Language

• Fluent in English. Arabic language skills preferred.

Additional Information

• Experience working with the Saudi Accreditation Centre (SAAC) or similar accreditation bodies (member of ILAC) is an advantage.
• Experience launching or scaling a new service center or laboratory preferred.
• Familiarity with Middle East regulatory and business environment preferred.
• Experience with digital calibration systems and laboratory automation preferred.
• Willingness to travel as required.
• Ability to work in a multicultural, global organization.