Service Assistant

Role Overview

Service Assistant position at Ali & Sons Holding LLC, Motors Division, based in Abu Dhabi. Support Body Shop operations through administrative coordination, reporting, and Job Card management.

Company Overview

Ali & Sons operates as a major automotive distributor in the UAE, representing some of the world's most well-known and prestigious automotive brands. The company is the sole distribution agent for many of these brands in the UAE and is globally recognized for quality, reliability, and sophistication. Operations include high-tech showrooms, world-leading after-sales support, and comprehensive customer guidance throughout the buying process.

Role Purpose

Ensure accurate administrative support and documentation for Body Shop operations. Manage Job Cards, prepare financial and operational reports, maintain SAP records, and coordinate between internal departments and external vendors to enable smooth service delivery.

Key Responsibilities

Reporting

• Prepare monthly and annual KPI reports.
• Prepare monthly and annual accident reports.
• Prepare monthly and annual insurance reports.
• Prepare monthly and annual operational reports.

Job Card & Service Management

• Open and manage Job Cards for PDI (Pre-Delivery Inspection).
• Open and manage Job Cards for Body Shop services.
• Open and manage Job Cards for internal repair services.
• Maintain accurate PDI records.
• Maintain accurate Body Shop records.

Costing & Financial Administration

• Ensure proper authorization of all charges is recorded.
• Ensure costing information is accurately recorded.
• Ensure labour charges are accurately recorded.
• Ensure consumables charges are accurately recorded.
• Ensure sublet charges are accurately recorded.
• Prepare Purchase Requisitions.
• Prepare Proforma Invoices.

Verification & Billing

• Verify invoices against SAP records.
• Verify documents against SAP records.
• Monitor orders for timely closure.
• Ensure timely billing and closure of service jobs.

Operational Support

• Support the Body Shop Manager as required.
• Provide administrative cover when required.

Qualifications & Experience

• Bachelor's Degree.
• 4+ years of experience in a similar automotive administration position.
• Fluent in English and Arabic.

Skills & Competencies

• Computer literate with SAP knowledge.
• Strong communication skills.
• Teamwork and collaboration abilities.
• Accountability and ownership mindset.
• Problem-solving skills.
• Detail-oriented and organized approach.

Additional Information

• Opportunity for career development within a professional automotive environment.
• Exposure to leading automotive operations and well-known global brands.