وصف الوظيفة
Role Overview
Service Assistant at Ali & Sons Holding LLC. This role supports the Service Department in a fast-paced automotive environment, ensuring smooth daily operations, assisting customers, coordinating administrative activities, and delivering an outstanding service experience.
Company Overview
Ali & Sons Group is one of the UAE's leading diversified business groups with a culture built on teamwork, customer satisfaction, and operational excellence.
Role Purpose
To support the efficient operation of the Service Department by providing administrative, operational, and customer service assistance while ensuring a seamless customer experience and contributing to the achievement of departmental objectives.
Key Responsibilities
Customer Service & Reception
- Welcome customers professionally and direct them to the appropriate service personnel.
- Follow up on customer appointments and assist in scheduling service bookings.
- Monitor the status of vehicles under service and provide updates to the Service Advisors.
Operations & Coordination
- Assist the Service Advisors and Service Manager with daily operational and administrative activities.
- Coordinate vehicle movement within the workshop and designated parking areas when required.
- Coordinate with technicians, parts, and other departments to ensure timely completion of repair orders.
Documentation & Administration
- Prepare and maintain service-related documentation, records, and reports.
- Open, update, and close service job cards as instructed.
- Ensure all customer and vehicle information is accurately entered into the system.
- Support invoice preparation, document verification, and filing activities.
Facility & Compliance
- Maintain a clean, organized, and professional reception and service area.
- Ensure compliance with company policies, quality standards, and health and safety procedures.
- Assist with any additional duties assigned by the Service Manager to support departmental operations.
Qualifications & Experience
- Minimum 1–2 years' experience in a customer service, administration, or automotive service support role.
- High School Certificate or Diploma; higher qualifications are an advantage.
Skills & Competencies
- Fluency in English is essential; Arabic is an advantage.
- Basic computer literacy with knowledge of Microsoft Office.
- Experience using automotive management systems or SAP is an advantage.
- Strong communication, organizational, and time management skills.
- Excellent attention to detail.
- Strong customer service skills.
- Positive attitude and professionalism.
- Teamwork and adaptability.
- Customer focus and willingness to learn.
Additional Information
- Supportive and collaborative working environment.
- Continuous learning and career development opportunities.
- Competitive salary and comprehensive employee benefits.
- Opportunity to grow your career within a respected and established organization.
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