Service Advisor

Role Overview

Service Advisor at Lucid Motors. The role is based at a Lucid service center location.

Company Overview

Lucid Motors creates exceptional mobility experiences through innovation and proprietary technology. The company designs and manufactures award-winning vehicles including Lucid Air and Lucid Gravity, built on a software-defined vehicle architecture. Lucid operates with deep vertical integration, with design, engineering, and production happening in-house across global offices and manufacturing facilities.

Role Purpose

Facilitate service center operations by managing customer interactions, coordinating manpower and facilities, and ensuring targets related to customer satisfaction, customer retention, and productivity are achieved while following company procedures and standards.

Key Responsibilities

Customer Engagement & Satisfaction

• Conduct pre-acceptance vehicle inspections, including checking for body damage, valuables, and accessories, and document findings with the customer.
• Support achievement of Customer Satisfaction Index (CSI) and customer retention goals through professional customer engagement.
• Promote a "Guest Centric" and "Fix-It-Right" mindset within the service team.

Operations & Coordination

• Coordinate with Chief Technicians on job assignments, diagnostics, and final vehicle inspections to ensure repairs meet customer expectations.
• Coordinate with the Parts Department to ensure availability of spare parts and timely vehicle delivery.
• Monitor service progress and maintain communication with customers throughout the repair process.

Issue Management

• Follow up on service complaints, issues, and concerns and escalate them to the Workshop Floor Manager when necessary.

Qualifications & Experience

• 3+ years of experience in automotive service operations, customer service, and service center activities preferred.
• Strong understanding of vehicle inspection, service processes, and coordination with technicians and parts departments.

Skills & Competencies

• Ability to interact professionally with customers and coordinate with internal service teams.

Additional Information

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employees accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.