Service Advisor

Role Overview

Service Advisor at Al-Futtaim Automotive (Volvo) in Dubai.

Role Purpose

To serve as the primary customer contact for vehicle service and repair needs, advising customers on service requirements, costs, and timelines while coordinating with workshop technicians to ensure high standards of customer service throughout the service journey.

Key Responsibilities

Customer Service & Advisory

• Serve as the primary customer contact for vehicle service and repair needs.
• Advise customers on service requirements, costs, and timelines.
• Ensure high standards of customer service throughout the service journey.

Operations & Coordination

• Coordinate with workshop technicians on job scheduling and progress.

Qualifications & Experience

• High school diploma or equivalent.
• Prior experience as a service advisor, ideally within automotive retail.
• Automotive service knowledge (an advantage).

Skills & Competencies

• Strong customer service skills.
• Strong communication skills.

Additional Information

• Competitive tax-free salary and performance-based incentives.
• Career growth within a leading regional automotive group.
• Exposure to a premium automotive brand.