Service Advisor | Autoplus Automotive | Al Ain

Role Overview

Service Advisor at Autoplus Automotive, a newly established collision repair facility of United Al Saqer Group, located in Al Ain.

Company Overview

Autoplus Bodyshop is a member of United Al Saqer Group with a mission to provide the best collision repair experience in the region. The company delivers exceptional collision repair work at competitive prices and aims to offer customers a seamless repair experience. Autoplus maintains high standards through continuous training, equipment upgrades, staff development, and alignment with international trends.

Role Purpose

The Service Advisor serves as the primary point of contact between customers and the service team, ensuring a personalized, premium-level experience by effectively managing service appointments, explaining technical information, and overseeing timely delivery of service and repair work to the highest standards.

Key Responsibilities

Customer Interaction

• Greet customers professionally and understand their service needs.
• Ensure all interactions reflect the brand's luxury experience and values.

Service Consultation

• Accurately record customer concerns and vehicle issues.
• Perform vehicle walkarounds to assess service requirements.
• Prepare job cards with precise repair and service instructions.

Technical Coordination

• Liaise with technicians to clarify customer concerns.
• Relay updates between workshop and customer.
• Ensure clear communication on technical matters.

Progress Updates

• Provide timely updates to customers on vehicle status.
• Communicate service progress and additional repair findings.
• Share estimated completion times with customers.

Estimate Preparation

• Generate accurate service estimates.
• Explain costs transparently to customers.
• Obtain necessary approvals prior to work execution.

Vehicle Handover

• Ensure proper vehicle delivery to the customer post-service.
• Review performed work with the customer.
• Provide service reports and explain outstanding issues.

Warranty and Policy Compliance

• Process warranty claims in accordance with Abu Dhabi Motors guidelines.
• Ensure all documentation and procedures meet OEM standards.

Customer Satisfaction and Follow-Up

• Follow up post-service to ensure customer satisfaction.
• Handle complaints professionally.
• Support customer retention through excellent service.

Additional Information

• Full details are available on the employer's original posting.