Service Advisor-Automotive

Role Overview

Service Advisor-Automotive at First Motors, located in Sitrah, Bahrain. This is a full-time position with a leading automotive group.

Role Purpose

Deliver exceptional customer service by assessing automotive needs, advising customers on repairs and maintenance, coordinating with workshop staff, and managing the complete service experience from intake through completion.

Key Responsibilities

Customer Service & Advisory

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.

Operations & Coordination

• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.

Team & Environment

• Contribute to a positive and efficient team environment.

Qualifications & Experience

• Proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.

Skills & Competencies

• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.

Additional Information

• Based in Bahrain.