Service Advisor | Al-Futtaim Automotive - BYD | KSA

Role Overview

Service Advisor at Al-Futtaim Automotive - BYD, Kingdom of Saudi Arabia. Al-Futtaim Automotive is a leading regional automotive distributor seeking a Service Advisor to serve as the primary customer contact throughout the vehicle service experience.

Company Overview

Al-Futtaim is a prestigious regional business group operating across multiple countries and industries.

Role Purpose

This role is essential in delivering exceptional aftersales service while driving revenue growth and customer satisfaction. Your customer focus and technical expertise directly impact business success.

Key Responsibilities

Service Reception & Documentation

• Greet customers professionally and accurately document vehicle concerns.
• Conduct thorough vehicle inspections during the service reception process.
• Prepare detailed repair orders with clear descriptions.
• Provide transparent, timely estimates to customers.

Customer Communication

• Maintain ongoing communication with customers regarding service progress, parts availability, and any additional recommendations.

Coordination & Operations

• Coordinate seamlessly between customer requirements, workshop operations, parts inventory, and warranty teams to ensure efficient service delivery.

Revenue & Service Quality

• Identify and promote value-added services and products to enhance customer experience and increase service revenue.
• Monitor service quality and customer satisfaction metrics while working toward NPS, retention, and workshop profitability targets.

Qualifications & Experience

• Proven experience as a Service Advisor or similar customer-facing automotive service role.
• Strong technical knowledge of vehicle systems and service procedures.

Skills & Competencies

• Ability to communicate effectively with both technical and non-technical customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and demonstrated customer service excellence.
• Results-oriented mindset with ability to achieve sales and satisfaction targets while maintaining service quality standards.

Additional Information

• Competitive compensation package and employee benefits.
• Professional development and growth within a well-established, structured organization.
• Dynamic work environment.