وصف الوظيفة
Role Overview
Server – Russian Speaker at Accor, Fairmont Ajman, Ajman, United Arab Emirates. This is a food and beverage service position at a beachfront 5-star hotel.
Company Overview
Fairmont Ajman is a beachfront 5-star hotel in Ajman, situated 30 minutes from Dubai. The hotel features 252 guest rooms and suites with views of the Arabian Gulf and offers cultural, leisure, and dining experiences. Accor is a worldwide hospitality leader with a global network of hotels and brands.
Role Purpose
Deliver warm, attentive, and personalized food and beverage service to guests while maintaining the highest standards of service, presentation, and hygiene. Communicate confidently with Russian-speaking guests to understand their needs and contribute to memorable dining experiences in line with Fairmont standards.
Key Responsibilities
Guest Service
- Welcome and acknowledge guests in a warm, friendly, and professional manner.
- Provide attentive and personalized food and beverage service throughout the guest experience.
- Communicate confidently with Russian-speaking guests in Russian, understanding their needs and preferences.
- Anticipate guest needs and respond promptly to requests, concerns, and feedback.
- Handle guest complaints professionally and escalate concerns to the Supervisor or Manager when required.
Menu & Order Management
- Present menus, explain food and beverage offerings, and provide recommendations when required.
- Maintain strong knowledge of the restaurant's menus, promotions, ingredients, and beverage offerings.
- Take and accurately process guest orders, ensuring special requests and dietary requirements are communicated to the relevant team members.
- Promote additional food and beverage offerings where appropriate to maximize guest satisfaction and outlet revenue.
Service Operations
- Serve food and beverages efficiently and according to established service standards.
- Ensure tables, service areas, and equipment are clean, organized, and properly maintained at all times.
- Assist with restaurant opening and closing procedures, including mise-en-place and replenishment.
- Coordinate effectively with the kitchen, bar, stewarding, and other departments to ensure smooth service.
Compliance & Standards
- Follow all food safety, hygiene, health and safety, and hotel standards.
- Participate in hotel training programs and continuously develop product and service knowledge.
- Support colleagues and contribute to a positive and collaborative team environment.
- Perform any other reasonable duties as assigned by the F&B Supervisor or Manager.
Qualifications & Experience
- Previous experience in a food and beverage operation, preferably within a luxury hotel or upscale restaurant.
- High school diploma or equivalent; hospitality qualification is an advantage.
- Fluent Russian language skills are required.
- Good command of English; additional languages are an advantage.
Skills & Competencies
- Strong interpersonal and communication skills.
- Guest-focused with a genuine passion for hospitality.
- Positive attitude, professional appearance, and excellent grooming standards.
- Ability to work effectively in a fast-paced and multicultural environment.
Additional Information
Work Schedule
- Flexible to work shifts, weekends, and public holidays.
Benefits
- Comprehensive medical coverage as per company policy.
- Meals on duty.
- Heartist Card offering discounted room rates at Accor Worldwide for you, your family, and friends.
- Discounts on food and beverage in hotel restaurants.
- Wide range of learning opportunities and development programs through the Academy.
- Career growth opportunities within the hotel and across Accor's global network.
- Meaningful corporate social responsibility activities and community involvement.
Diversity & Inclusion
Accor is an inclusive company committed to attracting, recruiting, and promoting diverse talent. Employment and development opportunities are based on qualities and skills. The company is dedicated to providing meaningful employment, a welcoming culture, excellent working conditions, and support for all people, including those with disabilities. Applicants are invited to disclose any specific needs during the application process.