Server

Role Overview

Server at Four Seasons Hotel Bahrain Bay, located on an exclusive island in the heart of the Kingdom's capital.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and pushing themselves to new heights. The company creates amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone as they wish to be treated. The purpose is to create impressions that stay with guests for a lifetime, rooted in the belief that life is richer when we truly connect to the people and world around us.

Four Seasons Hotel Bahrain Bay features unique architecture and has become an iconic landmark combining the best of a beach holiday and urban getaway.

Role Purpose

The Restaurant Server delivers exceptional dining experiences by providing attentive, personalized, and professional service to guests in accordance with Four Seasons standards. The Server creates memorable moments through genuine hospitality, in-depth menu knowledge, and seamless service execution while ensuring guest satisfaction at all times.

Key Responsibilities

Guest Welcome & Seating

• Welcome guests warmly and escort them to their tables when required.

Menu & Ordering

• Present menus and explain menu items, daily specials, and promotions.
• Provide knowledgeable recommendations on food and beverage selections.
• Maintain thorough knowledge of menu items, ingredients, and allergens.
• Take accurate food and beverage orders using the POS system.

Service Delivery

• Serve food and beverages according to Four Seasons service standards.
• Monitor tables throughout the dining experience to anticipate guest needs.
• Process guest bills and payments accurately.

Guest Relations & Problem Resolution

• Ensure all guest requests are handled promptly and professionally.
• Handle guest complaints professionally and escalate when necessary.
• Build positive guest relationships to encourage repeat business and guest loyalty.

Station & Table Management

• Maintain cleanliness and organization of assigned stations.
• Set up and reset tables according to restaurant standards.

Team Support & Operations

• Support colleagues and assist other sections during busy periods.
• Participate in daily briefings, training sessions, and departmental meetings.
• Assist with opening and closing duties.

Standards & Compliance

• Promote Four Seasons standards of luxury hospitality and personalized service.
• Comply with food safety, hygiene, and sanitation standards.
• Follow grooming and appearance guidelines at all times.
• Adhere to all hotel policies, procedures, and health & safety regulations.

Qualifications & Experience

• High school diploma or equivalent required.
• Hospitality qualification preferred.
• Previous experience in a luxury hotel, fine dining restaurant, or upscale hospitality environment preferred.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of food and beverage service standards.
• Good command of English; additional languages are an advantage.