Server

Role Overview

Server position at 25hours Hotel One Central in Dubai. You will deliver food and beverage service in a contemporary hotel that reinterprets Bedouin traditions, located with views of the Museum of the Future near the Dubai International Financial Center.

Company Overview

25hours Hotel One Central is part of the Accor group and Ennismore portfolio. The team is described as colourful, diverse, and professional with a friendly, informal culture that values colleagues as storytellers and enjoys spending time together outside of work.

Role Purpose

Provide consistent, professional food and beverage service in accordance with hotel SOPs and brand standards while ensuring smooth daily operations, guest satisfaction, and a warm, engaging dining experience.

Key Responsibilities

Service Delivery

• Provide consistent, professional service of all food and beverage offerings in accordance with hotel SOPs and brand standards.
• Maintain a strong presence on the floor, anticipating guest needs and ensuring a warm, engaging, and efficient dining experience.
• Deliver highly personalized service to all guests, including VIPs, ensuring each guest feels recognized and valued.
• Build rapport with regular guests and maintain a polished, confident presence at all times.

Guest Relations & Problem-Solving

• Confidently handle guest inquiries, comments, or complaints with a solutions-focused and proactive approach.
• Actively seek guest feedback and relay insights to leadership to continuously improve service delivery.
• Maintain clear communication with colleagues and other departments (e.g., kitchen, reception) to ensure guest preferences and expectations are met.

Operations & Order Management

• Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as a liaison between the kitchen and the service team to ensure timely and accurate order delivery.
• Use POS systems (e.g., Micros) efficiently for order-taking and billing processes; handle cash and credit transactions in line with company procedures.
• Attend pre-shift briefings, team meetings, and training sessions as required.
• Ensure shift handovers are clear and all relevant information is passed on accurately.

Standards & Safety

• Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations.
• Follow established policies and procedures, including those related to health, safety, hygiene, and food handling.
• Monitor product quality and communicate any inconsistencies to the Supervisor or Chef.
• Protect and maintain all operating equipment, report damages or shortages promptly.

Inventory & Cost Management

• Assist in daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies.
• Assist in minimizing overtime, reducing wastage, and working within set budgets.

Revenue & Upselling

• Consistently apply upselling techniques to enhance the guest experience and maximize revenue.

Additional Support

• Support the bar operations when required.
• Carry out any additional duties assigned by the Supervisor or Restaurant Management team in line with operational needs.

Qualifications & Experience

• Minimum 3 years of experience as a Waiter/Waitress in a 5-star hotel or upscale restaurant.
• Strong knowledge of food and beverage service standards and guest service.
• Experience with POS systems and handling guest requests and complaints.

Skills & Competencies

• Passionate host who genuinely enjoys making people feel welcome.
• Friendly, open personality and enjoys interacting with guests and colleagues.
• Reliable, organised, and able to keep a cool head during busy service periods.
• True team player with a hands-on mentality and a positive attitude.
• Confident communication in English.

Additional Information

• Get to know all other 25hours hotels and stay ten nights a year for free as an employee.
• Take advantage of generous discounts when visiting bars and restaurants as well as booking hotel rooms all over the world as part of Ennismore.
• Benefit from great offers from numerous cooperation partners.
• Be part of staff parties and team social events.