Server

Role Overview

Server position at Apparel Group. The role is based on-site in a food and beverage service environment.

Role Purpose

To deliver warm, professional hospitality by taking orders accurately, serving food and beverages promptly, maintaining hygiene standards, and supporting team members to create a positive guest experience that encourages repeat visits.

Key Responsibilities

Leadership & Relationship Management

• Maintain a positive and professional attitude while engaging with guests and supporting team members during service.
• Communicate clearly with the kitchen, cashier, and service teams to ensure accurate order flow and timely food delivery.
• Assist colleagues during busy periods by helping with seating, clearing tables, and supporting overall service operations.
• Build warm, friendly relationships with guests to enhance their dining experience and encourage repeat visits.

Compliance & Safety

• Follow all hygiene, safety, and sanitation standards when handling food, beverages, and service equipment.
• Ensure tables, service areas, and utensils are cleaned and maintained according to brand and regulatory requirements.
• Adhere to safe food-handling practices, allergen awareness protocols, and proper service procedures.
• Report any safety hazards, equipment issues, or hygiene concerns to supervisors to maintain a safe dining environment.

Training & Development

• Support the training of new service staff by demonstrating proper order-taking procedures, guest interaction etiquette, and hygiene practices.
• Apply feedback from supervisors to improve speed, accuracy, and overall service performance.
• Assist colleagues by sharing product knowledge, menu details, and best practices to enhance team capability.
• Maintain a willingness to learn and adapt to new service standards, menu updates, and operational improvements.

Financial Management

• Help minimize operational costs by reducing order errors, managing table turnovers efficiently, and handling items with care.
• Support inventory control by monitoring the availability of service items such as cutlery, condiments, and tableware.
• Contribute to sales performance through effective upselling, menu knowledge, and promoting daily specials.
• Ensure accurate handling of bills, payment methods, and customer transactions to maintain financial accuracy and reduce discrepancies.

Qualifications & Experience

• High school diploma or equivalent.
• 1–2 years of experience in a service or customer-facing role within the F&B or hospitality industry.
• A certificate in Hospitality or Customer Service is an advantage.

Skills & Competencies

• Strong communication and interpersonal skills to engage warmly and professionally with guests.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy and service quality.
• Good knowledge of basic food and beverage service standards, hygiene practices, and order-taking procedures.
• Strong teamwork, multitasking, and problem-solving abilities to support smooth service flow.
• Familiarity with POS systems and basic billing procedures is an advantage.