Senior VIP Relationship Manager (MENA)

Role Overview

Senior VIP Relationship Manager (MENA) at Bybit, a leading cryptocurrency exchange and digital financial platform serving over 80 million users across more than 200 countries and regions.

Company Overview

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms. The company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3. Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, powered by world-class technology and a user-first mindset, backed by a global team of ambitious builders, problem-solvers, and innovators. The company operates a high-performance and fast-moving environment supported by 24/7 multilingual customer service and a strong commitment to innovation.

Role Purpose

Serve as the primary point of contact for VIP clients in the MENA region to enhance customer experience, foster client loyalty, and drive business success.

Key Responsibilities

Client Acquisition & Relationship Management

• Perform client acquisition with a portfolio of global VIP clients.
• Build rapport and enhance existing client relationships via frequent and sustained communication.
• Expand relationships with current clients.

Client Analysis & Strategy

• Analyze client behavior and identify unspoken needs.
• Prepare key customer analysis reports.

Service Delivery & Operations

• Build key customer service processes and systems.
• Formulate management rules and track the status of key customers.
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications & Experience

• Client portfolio experience including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks.
• Experience working in trading platforms or exchanges is highly advantageous.
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred.

Skills & Competencies

• Strong communication and written skills.
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.

Additional Information

Benefits

• Study Growth Fund: Support for professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us. Long-term development is supported through internal job opportunities to help build your career path.