Senior UX Researcher

Role Overview

Senior UX Researcher at ADIB, based in Abu Dhabi. The role provides support to the design team for customer research and testing activities of digital products and services, working with Product Owners, Engineers, and Designers to create, deliver, and test digital banking products.

Role Purpose

The Senior UX Researcher leads customer research and testing activities to inform the design and development of digital banking products, acting as the voice of the user and ensuring that user needs and experiences are central to all design decisions.

Key Responsibilities

User Research Planning

• Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
• Direct, drive, and evolve research projects within a growing and experimenting environment.

Data Collection

• Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
• Acquire user feedback through usability studies, user research, and A/B tests.

User Insights & Analysis

• Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
• Create detailed user personas and journey maps to guide design and development teams.

Collaboration & Integration

• Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
• Ensure that user needs and experiences are central to design decisions.

Reporting & Communication

• Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
• Communicate complex problems in simplified form to mixed audiences across the organization.

Continuous Improvement & Benchmarking

• Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
• Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.

Ethical Considerations

• Ensure all research is conducted ethically, respecting user privacy and confidentiality.

Skills & Competencies

• Experience working at consumer-focused product companies delivering extraordinary user experiences.
• Excellent communication skills in English; Arabic is a plus.
• Analytical thinking and problem-solving capability.
• Ability to break down and simplify complex problems.
• Confidence presenting to mixed audiences at different organizational levels.
• User-focused design mentality.
• Experience working in a dynamic design process guided by quantitative and qualitative customer data.
• Strong time management skills.
• Self-directed approach with ability to prioritize effectively.
• Curiosity to learn and willingness to adapt as new challenges emerge.