Senior Technician - Maintenance

Role Overview

Senior Technician - Maintenance at Al Ghurair, responsible for maintaining and repairing vertical transport systems including elevators and escalators across multiple facilities.

Role Purpose

To perform scheduled and emergency maintenance on elevators, escalators, and related vertical transport equipment, ensuring optimal operation, safety compliance, and customer satisfaction through skilled troubleshooting, repairs, and preventative care.

Key Responsibilities

Maintenance & Operations

• Perform scheduled maintenance tasks on elevators, escalators, and other vertical transport systems to ensure optimal working condition.
• Conduct thorough inspections of elevator systems to identify faults, wear and tear, and provide solutions for improvements.
• Perform necessary repairs, replacements, or modifications to restore equipment or systems to optimal operating condition.
• Provide preventative maintenance services as needed during callback visits to prevent future issues.
• Respond to service requests during evenings, nights, weekends, and holidays on an on-call basis.

Technical Troubleshooting

• Troubleshoot elevators and escalators in major brands including Kone, Schindler, TKE, and Otis.
• Manage third-party inspections and assistance, and suggest rectification.

Documentation & Reporting

• Maintain accurate and detailed records of service activities, repairs, and inspections.
• Complete necessary reports and communicate progress to relevant teams.
• Ensure reports include photos, serial numbers, readings, and customer signatures.

Customer & Stakeholder Management

• Provide excellent customer service, including responding to client queries and informing them of maintenance progress or system status.
• Work closely with other technicians and departments to ensure effective maintenance planning and response to any issues.
• Support Supervisors and Engineers to achieve common goals.

Sales Support & Business Development

• Explore opportunities for repair works during maintenance, thereby generating repair and modification leads.
• Follow up with the Sales Team for quote submission.

Compliance & Safety

• Ensure that all work meets local elevator safety codes and industry regulations.

Additional Information

On-call availability required for evenings, nights, weekends, and holidays.