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Role Overview
Senior Systematics Support Engineer (IM/ST) at TAWANTECH. This role provides operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications running on IBM Mainframe (z/OS).
Role Purpose
Ensure the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization, lead production incident resolution, monitor end-of-day batch processing, troubleshoot system issues, and collaborate across application development, infrastructure, and operations teams to maintain business continuity.
Key Responsibilities
Production Support & Incident Management
- Provide Level 2/Level 3 production support for Systematics IM/ST applications.
- Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
- Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
- Mentor junior support engineers and provide technical guidance during major production incidents.
Batch Processing & Monitoring
- Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
- Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
- Monitor application health, system performance, and batch execution to ensure operational stability.
Collaboration & Deployment
- Support application releases, production deployments, and implementation activities.
- Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
- Participate in disaster recovery testing, production readiness reviews, and change implementation.
Operations & Compliance
- Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
- Ensure compliance with SLAs, operational procedures, and ITIL best practices.
Qualifications & Experience
- 6–10+ years of experience in Mainframe Production Support.
- Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments.
- Strong hands-on experience with COBOL, JCL, and VSAM.
- Experience supporting large-scale batch processing and mission-critical production systems.
- Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
- Experience working in ITIL-based production support environments.
- Knowledge of banking core systems and transaction processing is highly desirable.
Skills & Competencies
- COBOL
- JCL
- VSAM
- JCL debugging and optimization
- VSAM file management and troubleshooting
- Batch scheduling and job dependency management
- Production troubleshooting and root cause analysis
- Mainframe production monitoring
- Incident, problem, and change management
- Performance monitoring and operational support
- IBM z/OS
- IBM Mainframe
Additional Information
- 24x7 production support organization operating environment.
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