وصف الوظيفة
Role Overview
Senior Systematics Support Engineer (ALS) at TAWANTECH. Provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM Mainframe (z/OS) in a 24x7 production support environment.
Role Purpose
Ensure the availability, stability, and performance of critical banking batch and online processing by leading production incident resolution, monitoring End-of-Day batch processing, troubleshooting complex application issues, and collaborating with development, infrastructure, and business teams to maintain uninterrupted banking operations.
Key Responsibilities
Production Support & Incident Management
- Provide Level 2/Level 3 production support for Systematics ALS applications.
- Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications.
- Mentor junior engineers and provide technical leadership during major incidents.
- Coordinate with application development, infrastructure, database, and operations teams during production incidents.
Batch Processing & Monitoring
- Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
- Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing.
- Monitor application performance, batch execution, and system availability to maintain operational stability.
Troubleshooting & Root Cause Analysis
- Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues.
- Debug JCL and recover batch processes.
- Manage VSAM file troubleshooting and file management.
Operations & Deployment
- Support production deployments, implementation activities, and post-release validation.
- Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
- Participate in disaster recovery exercises, production readiness reviews, and change management activities.
- Ensure compliance with operational standards, SLAs, and ITIL best practices.
Qualifications & Experience
- 6–10+ years of experience in Mainframe Production Support.
- Minimum 4+ years supporting Systematics ALS applications in enterprise banking or financial services environments.
- Strong hands-on experience with COBOL, JCL, and VSAM.
- Experience supporting large-scale banking batch processing and mission-critical production environments.
Skills & Competencies
- COBOL programming.
- JCL development and debugging.
- VSAM file management and troubleshooting.
- Systematics ALS production support.
- EOD/BOD batch monitoring and support.
- Batch scheduling and dependency management.
- Production troubleshooting and root cause analysis.
- Mainframe production monitoring.
- Incident, Problem, and Change Management.
- Performance monitoring and operational support.
- IBM z/OS.
- IBM Mainframe administration.
- Enterprise job scheduling tools such as Control-M or CA-7.
- ITIL-based production support processes.
- Core banking systems and Asset & Liability Management (ALM) processes.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—