Senior Support Engineer -Nursing Integration/Phys Doc/Clinical AI Agent

Role Overview

Senior Support Engineer - Nursing Integration/Phys Doc/Clinical AI Agent at Oracle. This role supports Oracle Health products in a collaborative team environment.

Company Overview

Oracle brings together data, infrastructure, applications, and expertise to power industry innovations and life-saving care. The company embeds AI across products and services to help customers deliver better outcomes. Oracle is committed to growing a workforce that promotes opportunities for all, with an inclusive culture that celebrates diversity.

Role Purpose

Investigate, troubleshoot, and resolve client issues with Oracle Health products while ensuring application stability and delivering a high-quality client experience. Provide functional and technical expertise to support incident resolution and application maintenance.

Key Responsibilities

Client Support & Expertise

• Provide functional and technical expertise to clients using Oracle Health Products.
• Collaborate in a fast-paced support environment to address client needs and improve outcomes.

Issue Resolution & Troubleshooting

• Prioritize, plan, and manage issue resolution independently and with cross-functional teams.
• Investigate front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
• Troubleshoot workflows internally and externally to identify root causes and support resolution.
• Support incident resolution and application maintenance to help deliver value for Oracle and its clients.

Documentation & Knowledge Management

• Create and maintain documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.

Qualifications & Experience

• Bachelor's degree in Information Technology, a related field, or equivalent relevant work experience.
• At least 5+ years of experience in one or more of the following areas: Healthcare information technology (HCIT), HCIT support, software implementation, client relationship management, or other client-facing or HCIT solution work.
• Experience working with Oracle Health Millennium Nursing Integration, Physician Documentation, and Clinical AI Agent products or related components.
• Fluent English language skills.

Skills & Competencies

• Troubleshooting and technical problem-solving.
• Client-facing communication and relationship management.
• Application workflow analysis and testing.
• Documentation and knowledge transfer creation.

Additional Information

• Willingness to participate in an on-call rotation as needed.
• Visa sponsorship available; no relocation assistance provided.
• Flexible working options to support work-life balance.
• Learning and development opportunities to advance your career.
• Core benefits including flexible medical, life insurance, and retirement options.
• Volunteer programs to give back to communities.
• Nice to have: Clinical background or experience working in a clinical healthcare setting; experience in Application Managed Services or Product Support roles.
• Oracle is an Equal Employment Opportunity Employer and is committed to including people with disabilities at all stages of the employment process. Accommodation requests can be made by emailing accommodation-request_mb@oracle.com or calling 1-888-404-2494 in the United States.