Senior Supervisor-Cash Operations Northern Emirates

Role Overview

Senior Supervisor – Cash Operations Northern Emirates at Transguard Group, based at DAFZA, Dubai Airport Free Zone.

Role Purpose

Prepare and submit Northern Emirates crew deployment in compliance with company and regulatory (PSFRD) requirements, and assist the Operations Officer – Cash Operations Dubai & Northern Emirates in ensuring smooth running of Northern Emirates Cash Operations in adherence to Standard Operating Procedures.

Key Responsibilities

Financial

• Ensure route staff deployment according to resource allocation in operation.
• Maintain records of new and organic business for resource reconciliation.
• Perform route analysis and optimization to adjust new and organic business services.
• Familiarize with changes in regulations and implement necessary adjustments to maintain compliance and avoid financial cost.

Customer

• Provide timely and satisfactory response to internal and external operational correspondence.
• Proactively communicate any expected service delays or misses to customers.
• Closely monitor new business, prime customers, emergency, and special services.
• Maintain and update the CIT Customer data with 900+ listed customers.

Operations & Compliance

• Prepare and send daily Crew Deployment Report of 70+ routes to TG Command Center and regulatory authority (PSFRD).
• Send Crew Deployment amendment to PSFRD in case of staff absence or change of vehicle; daily 10+ changes recorded.
• Ensure staff compliance with SOP, company policies, safety standards, and regulatory requirements (PSFRD).
• Support operation supervisors with routine CIT/ATM/SCDM/Kiosk services and monitor all teams for timely service completion.
• Dispatch and monitor daily 1600+ services in Northern Emirates including 100+ ad hoc services and 2 dedicated routes.
• Maintain daily services record, staff nominal roll, annual leave schedule, regulatory training, and coordinate with Admin for staff requirements (Passport, Visa Copy, Uniforms, etc.).
• Immediately resolve any issues arising or escalate to Operations Officer and Assistant Manager Operation.
• Perform any other task assigned by Senior Supervisor and Operations Officer.

Innovation & Optimization

• Analyze operational routes data for route optimization to improve route efficiency.
• Identify processes and solutions to improve efficiency and reduce costs.
• Encourage staff to identify inefficiencies and processes for solution improvement.
• Promote collaboration and teamwork adopting innovative strategies in day-to-day operations.

Qualifications & Experience

• 3 years of experience in Security industry, especially in Cash services.
• Excellent knowledge of ATM/CDM/CIT operations.
• High School/Diploma.
• Strong knowledge of regulatory law for Cash Operations.

Skills & Competencies

• Excellent communication, time management, and leadership skills.
• Excellent reporting, customer management, and performance management skills.
• Strong literacy skills in MS Office (PowerPoint, Word, Excel).