Senior Supervisor-Cash Management Services Abu Dhabi

Role Overview

Senior Supervisor – Cash Management Services at Transguard Group, based in DAFZA, Dubai Airport Free Zone.

Role Purpose

Manage daily operations of outsourced teller staff deployed at client locations and cash deposit center operations. Lead team motivation and retention, ensure service excellence, and maintain operational efficiency across all cash management services.

Key Responsibilities

Financial Management

• Reduce cost of quality through prevention efforts and improved teller training.
• Streamline quality workflow using appropriate methods.
• Ensure optimum utilization of resources and control overtime expenses.
• Ensure projects are completed on time and within budget.

Customer Management

• Collaborate with other business units to address mutual goals and ensure seamless workflow.
• Hold periodic meetings with both staff and clients.
• Cultivate strong relationships with clients by understanding their needs.
• Deliver services that meet or exceed client expectations.

Operations & Scheduling

• Coordinate with admin and recruitment teams for staff on-boarding and off-boarding processes.
• Schedule and allocate tellers, maintaining an active reserve pool for support.
• Oversee daily cash reconciliation of cash deposit center and teller sites.
• Ensure timely and accurate completion of all reconciliations.
• Ensure all customer daily, weekly, and monthly reports are delivered within SLA-agreed timeframes.

Process Improvement & Support

• Support project and account management teams during setup for new banks and clients.
• Continuously seek input from team members and recognize diverse perspectives.
• Analyze and improve business processes to achieve maximum efficiency.

Team Leadership

• Motivate staff to promote retention and foster good team spirit.
• Maintain high morale across the team.
• Cross-train staff to ensure seamless coverage during absences.
• Provide comprehensive support to customers.

Qualifications & Experience

• Three to four years of relevant experience in the cash management or banking services industry.
• Diploma or degree in Finance.

Skills & Competencies

• Knowledge of computer and Microsoft applications.
• Excellent communication skills.
• Excellent time management skills.
• Excellent reporting skills.
• Excellent customer management skills.
• Excellent performance management skills.