Senior Staff Nurse - Nad Al Sheba

Role Overview

Senior Staff Nurse - Nad Al Sheba at American Hospital Dubai, located in Dubai, United Arab Emirates.

Role Purpose

Manage the clinical operations of the satellite clinic, ensuring coordinated and safe patient flow, compliance with policies and procedures, and delivery of age-specific, patient-centered care. Work closely with the Patient Relations Supervisor and Director of the Satellite Clinic to maintain quality standards and operational excellence.

Key Responsibilities

Clinical Care & Assessment

• Provide age-specific patient-centered care utilizing the nursing process.
• Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques.
• Perform continual critical care assessment of patient and family's physical and psychological needs.
• Involve the patient, significant others, and healthcare providers in the plan of care when appropriate.
• Recognize subtle cues to anticipate potential problems.
• Assess patient and family's physical and psychological needs.
• Coordinate and plan critical care and clinical pathway, prioritizing care based on individual needs; revise care plans as necessary.
• Initiate appropriate transfer plans.
• Ensure nursing pre-screening is completed 48 hours before any appointment.
• Maintain effective communication between patients, nurses, and physicians regarding follow-up care and instructions.
• Ensure accurate nursing documentation is maintained according to hospital policy and procedures.
• Assist staff nurses and care assistants in planning, implementing, and evaluating direct patient care.
• Maintain updated service-specific competencies according to guidelines.

Collaborative Practice

• Collaborate with a multidisciplinary team to provide patient care.
• Collaborate with patients, families, and healthcare professionals to achieve optimal patient outcomes.
• Provide supervision and advice to nursing staff regarding patients' enquiries.
• Provide supervision and advice to Patient Relations Executive staff regarding patient inquiries.

Safety & Compliance

• Maintain a safe environment for patients and staff.
• Perform safe handling and administering of Narcotic, Controlled, and Semi-Controlled Drugs and documentation as directed by policies and procedures.
• Assume responsibility for meeting Joint Commission International Accreditation (JCIA) required mandatory education including fire, safety, and infection control.
• Ensure staff nurses' competencies and life support courses are up to date.
• Complete yearly critical care nursing competencies (basic).
• Maintain clinical and professional competency based on the latest research and established standards of practice.
• Ensure completion of unit competencies including pain management and utilization of Emergency Department devices.

Quality & Performance Management

• Participate in and maintain clinic-specific Key Performance Indicators (KPI) audits and other data including nursing documentation, closing Customer Relationship Management (CRM) on time, checking Press Ganey, and addressing patient complaints.
• Ensure the Quality Round and quality checklist are met at all times; for any deficiencies, ensure an action plan is put in place and followed.
• Ensure monthly submission of the environmental rounds audit report and follow-up on deficiencies.
• Ensure all clinical KPIs are placed monthly on the Patient Safety Data Board.
• Prepare nursing clinical slides and include them in the monthly Quality Improvement (QI) meeting.
• Participate in unit-based Continuous Quality Improvement (CQI) activities including data collection, CQI teams, incident reporting, customer complaint reporting, and medication error reporting.
• Promote incident, customer complaint, and patient satisfaction survey reporting to improve patient and family care.

Inventory & Materials Management

• Ensure availability and maintenance of supplies and equipment needed for the unit and patient care.
• Ensure clinic stock level is within the required Par level and work with Materials Management to decrease non-moving and slow-moving items.

Appointment & Operations Coordination

• Follow up on all approved and not utilized tests and ensure they are scheduled.
• Follow up with the insurance coordinator on all pending approvals and ensure all patients are updated on the status.
• Coordinate with the OR coordinator and patient on operations to be scheduled as applicable.
• Communicate with Patient Business Services and Revenue Cycle Management (RCM) on operations that need further discounts.
• Ensure no walkouts take place in the clinic.
• Close in a timely manner all safe points and ensure they are being addressed and root cause analysis is completed.

Patient & Family Relations

• Assist in creating a safe and friendly environment for all patients, their families, and other staff members.

Professional Development & Documentation

• Document all relevant data in the medical record according to hospital and departmental standards.
• Participate in staff meetings and unit committees and projects.
• Participate in developing and achieving unit goals.
• Participate in ongoing educational activities.
• Maintain mandatory educational requirements.
• Perform clerical duties when needed.
• Perform additional duties when required.

Qualifications & Experience

• Bachelor's degree in Nursing with minimum three (3) years full-time course duration, OR Degree in Nursing with minimum two (2) years course duration and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, or Australia.
• Minimum three (3) to five (5) years of recent post-graduate nursing experience.
• Previous Team Leader or Senior Registered Nurse experience is an advantage.
• Knowledge of and ability to render care and services based on age appropriateness and developmental needs of patients.
• Skills in the assessment of patient and family's physical and psychological needs.
• Skills in coordination and planning of care and prioritizing care based on individual needs.

Special Provisions for UAE Nationals

• UAE national graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title.
• UAE National must submit a copy of their birth certificate and the mother's family book.

Special Provisions for Non-UAE National Graduates from UAE Universities

• Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and Assistant Nurse titles).

Skills & Competencies

• Age-specific and patient-centered nursing care.
• Problem-focused assessment techniques.
• Critical care assessment.
• Care planning and prioritization.
• Multidisciplinary collaboration.
• Medical record documentation.
• Competency in pain management and Emergency Department device utilization.
• Customer service and patient relations.
• Quality improvement and data analysis.
• Inventory and materials management coordination.
• CRM and operational systems management.
• Insurance and revenue cycle coordination.

Professional Licenses & Certifications

• Hold a valid License or Registration to practice in home country and/or country of last employment (where applicable).
• Hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice.
• Hold a valid Basic Cardiac Life Support (BCLS) certification.