Senior Specialist Player Experience

Role Overview

Senior Specialist Player Experience at Esports Foundation, based in Riyadh, Saudi Arabia. This is a full-time position reporting to the Senior Manager Clubs and Players, with no direct or indirect reports.

Role Purpose

Support the delivery and continuous improvement of player experience initiatives across Esports Foundation's flagship programs, including EWC, ENC, and year-round player activations. Ensure players receive a smooth, professional, and premium experience across all touchpoints—from onboarding and communication to on-site support and post-event engagement. Contribute to the execution of player experience programs, hospitality standards, and operational processes that reinforce EF's commitment to excellence, consistency, and player care across global esports ecosystems.

Key Responsibilities

On-Site Operations

• Lead practical on-site coordination for player hospitality, transportation, arrivals, accreditation, lounges, practice environments, and issue resolution during live events.
• Maintain high responsiveness and flexibility in fast-changing live event environments across multiple game ecosystems.

Player Support & Issue Resolution

• Act as a first-line operational support for player concerns, troubleshooting issues in real time during events and activations.
• Support player logistics planning and execution across international participants, teams, and stakeholders.

Operational Assessment & Coordination

• Conduct operational assessments of player-facing environments to ensure esports-specific needs and title ecosystem requirements are properly addressed.
• Coordinate closely with internal and external stakeholders to ensure readiness of all player-facing operational elements.

Reporting & Process Improvement

• Monitor ecosystem trends, player expectations, and title-specific operational requirements, providing practical updates and recommendations to the line manager.

Qualifications & Experience

• Bachelor's degree in Business, Sports Management, Communications, Marketing, or a related field.
• 4+ years in esports, team relations, and player operations.
• Experience managing top-tier esports clubs, professional players, and international activations is highly preferred.
• Prior experience working in KSA.

Skills & Competencies

• Good understanding of esports ecosystems, player expectations, and live event operations.
• Strong organizational and operational coordination skills with attention to detail.
• Experience coordinating with multiple stakeholders in fast-paced environments.
• Service-oriented and hospitality-driven mindset with strong interpersonal skills.
• Ability to handle multiple priorities and adapt quickly during live event operations.
• Strong problem-solving skills and ability to remain calm under pressure.
• Comfortable working across regions, cultures, and time zones.
• Familiarity with operational reporting, feedback collection, and process improvement practices.
• Fluent in Arabic and English.

Additional Information

• Relocation support
• Transportation allowance
• Housing allowance
• Competitive compensation
• VIP medical insurance
• Opportunity to work on a new exciting project with a group of passionate professionals with freedom to excel and make a real impact