Senior Specialist - Growth, AD Food Hub

Role Overview

Senior Specialist - Growth at Abu Dhabi Food Hub (ADFH), part of AD Ports Group's Economic Cities & Free Zones Cluster, based in Abu Dhabi.

Company Overview

Abu Dhabi Food Hub is part of AD Ports Group's Economic Cities & Free Zones Cluster.

Role Purpose

Support the Senior Manager Growth in seamless execution of ADFH's commercial operational portfolio. Ensure operational continuity, contract and billing integrity, and service quality across tenant management, MOUs, concessions, value-added services, parking operations, cold chain infrastructure, and waste management. Act as Control Tower for operations and deliver accurate billing, maintain robust operational controls, and contribute to strategic growth and sustainability of the facility.

Key Responsibilities

Commercial VAS & Operational Execution

• Coordinate delivery of value-added services offerings including storage, handling, and ancillary tenant services, ensuring quality and consistency.
• Identify opportunities to expand or improve value-added services based on tenant feedback and utilization data.
• Own end-to-end billing accuracy for value-added services: validate usage and consumption data, ensure correct rate application, and resolve tenant billing disputes.

Billing, Contracts & Revenue Integrity

• Own and ensure accuracy of billing processes for value-added services and other operational revenue streams.
• Monitor contract compliance and integrity, addressing discrepancies and ensuring alignment with agreed terms.
• Collaborate with finance and legal teams to resolve billing or contract-related queries.

Operations Management System & Control Tower

• Test and troubleshoot the Operations Management System, acting as the Control Tower for operational activities.
• Take ownership of billing accuracy and integrity across parking, concessions, value-added services, and other operational revenue streams, ensuring charges are correctly configured, applied, and invoiced.
• Recommend and implement system improvements to enhance operational efficiency.
• Conduct regular billing audits and reconciliations against contracts and system data to catch and correct discrepancies before invoicing.

Waste Management

• Coordinate waste segregation, collection, and disposal in line with municipal and ESG requirements.
• Track waste volumes and diversion rates, supporting ADFH's environmental reporting and ESG Action Plan targets.
• Manage relationships with waste management contractors and ensure SLA compliance.

Reporting & Continuous Improvement

• Prepare regular operational reports and dashboards for the Senior Manager Growth and senior management.
• Identify process improvement opportunities across all managed areas to support cost efficiency and service quality.
• Ensure compliance with health, safety, and regulatory requirements across all operational areas.

Qualifications & Experience

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
• Three years of experience in Logistics, Supply Chain, Free Zones, or Industrial Parks.
• A relevant professional certification in facilities management, logistics, or contract management is an advantage.

Skills & Competencies

• Strong analytical mindset and attention to detail.
• Ability to generate actionable data and insights.
• English (mandatory).
• Arabic (good to have).

Additional Information

• Success measured by delivery of accurate billing, maintenance of robust operational controls, and contribution to strategic growth and sustainability of the Abu Dhabi Food Hub.