Senior Specialist - Community Engagement, AD Food Hub

Role Overview

Senior Specialist - Community Engagement at Abu Dhabi Food Hub (ADFH), part of the Economic Cities & Free Zones Cluster at AD Ports Group.

Company Overview

AD Ports Group operates the Abu Dhabi Food Hub (ADFH), a live market environment within the Economic Cities & Free Zones Cluster positioned as the region's leading food trading hub.

Role Purpose

The Senior Specialist - Community Engagement safeguards operational integrity, safety, and compliance of the live market environment. As the primary client-facing representative, this role embeds a safety-first culture among tenants and clients, maintains the market's premium positioning through differentiated, safe, and clean experiences, and directly impacts the largest controllable operating costs through contractor performance management and service charge recovery.

Key Responsibilities

Client & Tenant Engagement

• Act as the primary client-facing representative to tenants and market clients.
• Communicate and embed safety-first culture, operational standards, and compliance requirements.
• Address tenant concerns, feedback, and service requests promptly to ensure satisfaction and retention.

Operational Oversight & Compliance

• Monitor daily outsourced operational functions including cleaning, maintenance, and security.
• Monitor daily market situation to ensure adherence to cleanliness, safety, and compliance standards.
• Enforce service level agreements (SLAs) and apply performance deductions as necessary.

Health, Safety & Environment (HSE) Management

• Conduct regular inspections and audits along HSE Lead to prevent incidents and trading interruptions.
• Collaborate with contractors and internal teams to resolve HSE issues promptly.
• Promote continuous improvement in HSE practices and compliance.

Cost Control & Revenue Protection

• Operate under strict cost discipline, monitoring controllable operating costs and service levels with contractors.
• Support enforcement of service-charge recovery ratios through diligent SLA management.
• Identify opportunities for cost optimization without compromising market standards.

Market Reputation & Differentiation

• Safeguard ADFH's premium positioning by ensuring a differentiated, safe, and clean market experience.
• Benchmark against competitors to maintain ADFH's reputation as the safest and most compliant trading hub.
• Support initiatives that encourage tenant retention and service charge renewal.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 3 years of experience in community engagement or market operations in food trading, logistics, or similar environments.

Skills & Competencies

• English (Mandatory).
• Arabic (Good to have).