Senior Specialist - Business Analysis

Role Overview

Senior Specialist - Business Analysis at Al Ghurair, supporting business expansion across scale of operations, product portfolio, and distribution footprint in multiple markets.

Role Purpose

Support digital transformation initiatives by mapping foods end-to-end processes, identifying offshore-ready activities, and enabling seamless offshore transition. Working closely with Sales, Supply Chain, Finance, Plant Operations, and IT teams to ensure technology initiatives enhance operational efficiency, customer service levels, sales execution capability, and data-driven decision-making.

Key Responsibilities

Digital Transformation & Process Mapping

• Map foods end-to-end processes to identify optimization opportunities.
• Identify offshore-ready activities and support seamless offshore transition.
• Lead digital process improvement initiatives across the organization.

Stakeholder Collaboration

• Partner with Sales, Supply Chain, Finance, Plant Operations, and IT teams to align technology initiatives with business objectives.
• Facilitate cross-functional requirement gathering across multiple platforms.
• Engage stakeholders on digital transformation roadmap and progress.

Requirements & User Story Development

• Write detailed user stories with acceptance criteria, including Epics and Features.
• Author technical user stories where functional input is limited.
• Conduct customer journey analysis and process flow documentation.

Analytics & Performance Measurement

• Interpret data to inform business decisions and measure feature performance.
• Leverage digital analytics tools to track and optimize digital product effectiveness.

Qualifications & Experience

• 8+ years of experience in business analysis.
• At least 4 years focused on digital projects, including mobile apps, websites, and portals.
• Proven track record working with digital product teams, UI/UX designers, and agile delivery teams.
• Strong background in customer journey analysis, process flows, process mapping, and digital process improvement.

Skills & Competencies

• Strong understanding of digital product development, UX principles, and agile methodologies.
• Proficiency with Jira, Confluence, and Azure DevOps.
• Familiarity with digital analytics tools such as Google Analytics and Amplitude.
• Understanding of solution architecture principles, microservices architecture, and system integration concepts.
• Excellent written and verbal communication skills.
• Strong documentation and stakeholder engagement capabilities.
• Ability to interpret data and make evidence-based business recommendations.