Senior Solution Architect

Role Overview

Senior Solution Architect (Senior Advanced Services Engineer) at Oracle, based onsite at client facility in Abu Dhabi.

Role Purpose

Partner with clients to advise on and deliver sophisticated solution-related service request configurations for application maintenance across multiple product lines. Perform scope assessments, provide functional and technical expertise, and drive incident resolution and application maintenance to improve care delivery outcomes.

Key Responsibilities

Client Partnership & Engagement

• Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high-priority or critical issues.
• Build strong, long-term client relationships by consistently delivering value and managing expectations effectively.
• Lead client meetings, discussions, and engagement activities.
• Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance.

Solution Design & Delivery

• Implement and support revenue cycle custom solutions, including third party-developed solutions (HEI), to meet client-specific requirements.
• Deliver high-quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities.
• Deliver both functional and technical solutions for moderately complex client engagements.
• Operate independently to provide quality work products to an engagement.
• Provide end-to-end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle.
• Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI-driven solutions.

Technical Troubleshooting & Analysis

• Perform complex troubleshooting using Oracle Health tools, including workflow validation and end-user shadowing.
• Use troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
• Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency.
• Enhance client experience by automating manual processes, resolving long-standing issues, and delivering optimized solutions.

Collaboration & Coordination

• Collaborate with cross-functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support.
• Work in a team environment to provide functional and technical expertise and consulting to clients.
• Bring about Oracle Health's innovations and solution capabilities through solution expertise.

Documentation & Knowledge Management

• Create and maintain documentation and knowledge transfer materials across the lifecycle of a project or investigation.
• Apply Oracle methodologies, best practices, and organizational procedures in all engagements.

Qualifications & Experience

• Bachelor's or master's degree in Information Technology, Healthcare, or a related field, or equivalent practical experience.
• Minimum 6+ years of experience in Healthcare IT, with strong emphasis on Revenue Cycle Management (RCM) modules.
• Preferred: At least 2+ years of software implementation experience.
• Preferred: Minimum 4+ years of experience in Patient Accounting and Charge Services functionalities such as Billing, Account Management, Coding, Financial Reporting, Charge Capturing, and Cash Posting.

Skills & Competencies

• Strong analytical and problem-solving capabilities.
• Excellent communication, collaboration, and interpersonal skills.
• High attention to detail with strong commitment to quality and accuracy.
• Ability to work independently while effectively managing multiple priorities and projects.
• Preferred: Strong technical troubleshooting skills, including ability to analyze server logs and resolve critical issues.
• Preferred: Hands-on experience with Oracle Health Patient Accounting modules, including Claim Submission/Resubmission, Remittance Advice (RA) Posting, GL Alias, Financial Reporting, Denial Management, and Charge Services.
• Preferred: Experience with 835 (Payment Posting) and 837 (Claim Submission) interfaces and related workflows.
• Preferred: Proficiency in writing and optimizing ad-hoc CCL (Cerner Command Language) queries.
• Preferred: Experience designing, building, and optimizing RCM solutions tailored to client-specific requirements.

Additional Information

• Career Level: IC3
• 100% onsite at client facility in Abu Dhabi.
• Be flexible to work additional or irregular hours as required, in accordance with local regulations.
• Perform other responsibilities as assigned.
• Preferred: Experience in a Support or Application Managed Services environment.