Senior Service Designer - On-site Abu Dhabi - Octopus by RTG (5 months contract)
Robusta
وصف الوظيفة
Role Overview
Senior Service Designer at Octopus by RTG (Robusta Technology Group), Abu Dhabi, United Arab Emirates. This is a 5-month on-site contract position.
Company Overview
Octopus by RTG is part of Robusta Technology Group, a leading tech group with over a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America. RTG is an established preferred employer in the Egyptian market. Octopus specializes in rapidly assembling remote and on-site global tech teams fully aligned with client culture and practices, providing tailored hub solutions that connect companies with top talent across the globe.
Role Purpose
Contribute to the design and optimization of end-to-end services that deliver meaningful customer experiences across digital and physical channels. Work closely with researchers, strategists, designers, and business stakeholders to uncover customer insights, map service ecosystems, and develop innovative solutions that address both customer and business needs.
Key Responsibilities
Research & Insights
- Conduct customer research and synthesize qualitative and quantitative insights to inform service design decisions.
- Identify customer pain points, service gaps, and opportunities for experience improvement.
- Analyze customer insights and translate them into practical service improvements.
Service Design & Mapping
- Create customer journey maps, service blueprints, ecosystem maps, and experience frameworks.
- Develop and test service concepts, prototypes, and experience solutions to validate customer desirability and usability.
Stakeholder Collaboration & Facilitation
- Support and facilitate workshops, co-creation sessions, and stakeholder engagement activities.
- Collaborate with UX designers, researchers, business analysts, and technical teams to ensure solutions are feasible and aligned with business objectives.
- Promote human-centered design principles within project teams and client engagements.
Recommendations & Implementation
- Translate research findings and service design outputs into actionable recommendations and implementation requirements.
Measurement & Continuous Improvement
- Support service performance measurement by defining relevant customer experience metrics and success indicators.
- Contribute to the continuous improvement of service design methodologies, tools, and practices.
Qualifications & Experience
- Bachelor's degree in Service Design, Interaction Design, Human-Centered Design, Design Strategy, or a related field.
- Minimum 5 years of experience in Service Design, Customer Experience, UX, Design Strategy, or related disciplines.
- Demonstrated experience creating customer journey maps, service blueprints, and ecosystem models.
- Strong understanding of user-centered design methodologies, customer research, and service innovation practices.
- Experience facilitating workshops and collaborating with cross-functional teams.
Skills & Competencies
- Proficiency in service design and collaboration tools such as Miro, Figma, Smaply, or equivalent.
- Strong communication, storytelling, and presentation skills.
- Arabic language proficiency is preferred.
Additional Information
- Experience working on customer experience or service design projects within telecommunications or financial services is preferred.
- Familiarity with design thinking, business modeling, and operational process design is preferred.
- Experience working in consulting, digital transformation, or innovation environments is preferred.
- Contract type: 5 months, on-site position.