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Role Overview
Senior SAP HCM Consultant at alfanar. The role focuses on day-to-day support of SuccessFactors system issues, configuration updates, and enhancements, translating stakeholder requirements into effective solutions.
Role Purpose
Provide functional support and optimization of SuccessFactors and SAP HCM modules, managing incidents and enhancements while ensuring alignment with best practices, delivering user training, and maintaining accurate business processes across HR operations.
Key Responsibilities
Incident Management
- Hold primary responsibility for managing and resolving incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
- Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
- Provide functional support for SAP Payroll and Time Management-related incidents.
- Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
- Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
- Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
Business Process Enhancement
- Support and optimize SuccessFactors modules to enhance business functionality and overall system performance while maintaining high customer satisfaction.
- Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
- Prepare comprehensive test scripts and perform testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and client-specific testing procedures.
- Provide detailed Functional Specifications to the Technical Team for custom development requirements.
Documentation
- Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency.
Delivery & Performance
- Perform planned activities to meet operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time parameters.
- Provide periodic reports detailing deviation and execution of planned tasks.
Problem-Solving & Quality
- Solve related problems and escalate complex operational issues appropriately.
- Ensure quality requirements to develop effective quality control processes including specifications for products, processes, or related activities.
Business Process Improvement & Compliance
- Coordinate well-defined written systems, policies, and procedures and seek automation opportunities.
- Comply with related policies, procedures, and work instructions.
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality services.
Training & User Support
- Provide user training and ensure alignment with SuccessFactors best practices.
- Support complete and accurate business processes.
Qualifications & Experience
- Bachelor Degree in Information Management Sciences & Systems or any relevant field.
- 6 to 10 years of work experience.
- Expertise in SuccessFactors Recruiting and Onboarding modules.
- Additional knowledge of SAP HCM Payroll, Time Management, and integration points considered beneficial.
Skills & Competencies
- HRIS Systems knowledge.
- Applications knowledge.
- System Testing.
- Ability to obtain updated soft and technical skills related to the job.
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