Senior Sales Associate - CB2 - MOE

Role Overview

Senior Sales Associate at Majid Al Futtaim Lifestyle, Operations. Location: CB2 - MOE.

Role Purpose

Champion customer service standards in line with Majid Al Futtaim guidelines by understanding customer needs and enabling an exceptional experience. Achieve and exceed sales targets while maintaining store standards and building repeat custom through advanced selling skills.

Key Responsibilities

Customer Service & Experience

• Be the ultimate champion of customer service standards in line with Majid Al Futtaim guidelines.
• Understand customer needs and enable fulfillment of an exceptional experience.
• Keep the customer in mind through all interactions.
• Address customer concerns promptly and professionally.
• Escalate customer concerns in a timely manner to the Store Manager when necessary.

Sales & Revenue

• Achieve set sales targets.
• Use creative ways to exceed sales targets while keeping the customer in mind.
• Contribute to enhanced sales targets through thorough product knowledge.
• Take opportunities to up-sell and cross-sell.
• Use advanced selling skills to support customer needs and generate high-value transactions.
• Build a consistent flow of repeat custom.

Merchandise & Product Support

• Recommend, select, and help locate or obtain merchandise based on customer need.
• Recommend products in other Majid Al Futtaim Fashion Brands and stores if not available in-store.

Store Operations & Standards

• Ensure store standards are maintained at all times.
• Support in-store tasks including but not limited to cleanliness, tidiness, and replenishment.
• Comply with all store security policies and regulations.
• Minimize exposure to stock loss.

Qualifications & Experience

• High School Certificate.
• 1–2 years industry experience.

Skills & Competencies

• Good communication skills.
• Excellent customer service.