Senior Sales Associate

Role Overview

Senior Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

To drive sales and deliver an exceptional retail experience by engaging customers, maintaining visual and operational standards, and managing point-of-sale transactions in alignment with company guidelines and brand standards.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Remain updated about the various brands of the group for suggestive selling to customers.
• Maintain presentable appearance and professional grooming at all times.
• Possess up-to-date product knowledge.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
• Ensure all visual merchandising guidelines are followed and stock norms on clearance are maintained.
• Record inventory inward and outward transactions and maintain reports.

Point of Sale & Transactions

• Handle the Point of Sale (POS) billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Security

• Perform operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.
• Ensure awareness and vigilance at all times regarding security in the store without negligence.
• Adhere to Standard Operating Procedures (SOP) and Loss Prevention Policies.
• Ensure minimal stock loss through vigilance and accountability.
• Maintain confidentiality of sales figures to outside parties.

Scheduling & Flexibility

• Remain flexible to work extended hours during sale periods.
• Remain flexible to work varied shifts and overtime as per business requirement.

Additional Information

• Must be willing to work flexible and extended hours during peak trading periods and varied shift patterns as required by business operations.