Senior Sales Advisor (UAE National)

Role Overview

Senior Sales Advisor (UAE National) at Al Tayer Group in Dubai, UAE. The role focuses on planning, initiating, and conducting the sales process with customers visiting the showroom or during sales calls, and contributing to the achievement of sales targets.

Role Purpose

To drive fleet sales in the GCC market by managing the complete customer sales journey, from initial engagement through vehicle handover, while maintaining accurate documentation, meeting monthly targets, and delivering exceptional customer service in accordance with company policies.

Key Responsibilities

Sales Execution

• Plan, initiate, and conduct sales process with customers visiting the showroom or while on sales calls.
• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs, and offer qualified advice on product specifications.
• Carry out sales in accordance with pre-agreed monthly targets and budgets.
• Participate in seasonal sales campaigns and promotions to maximize sales penetration.

Customer Relationship Management

• Maintain close contact with prospect customers, make sales calls, and visit them to suit their schedule and convenience.
• Introduce and follow up suitable sales prospects.
• Maintain customer database and contribute towards the development of the prospects list.
• Provide the highest degree of customer service and satisfaction at all times in accordance with company sales policies and procedures to maximize future recommended or repeat sales.
• Notify customers of delays, changes in requirements and specifications, and ensure smooth conclusion of vehicle handover.

Product & Service Advisory

• Ensure that the customer is aware of all available extras, accessories, and warranties.
• Provide customers with qualified advice on vehicle finance and insurance facilities.
• Keep abreast of competition in this segment of cars.

Documentation & Compliance

• Ensure pre-delivery inspections and proper documentation of the sales transaction.
• Ensure details of all vehicle transactions are accurately completed and recorded.
• Register all sales with sales administration, including payment and vehicle registration with the traffic department and invoicing.
• Prepare and maintain visit and call reports and logs highlighting salient features and advise the Manager of the same.

Reporting & Performance Management

• Report weekly and monthly on agreed performance data, comparing actual with targeted and budgeted performance.

Qualifications & Experience

• Degree in any discipline or through automotive vocational route.
• 3 to 5 years solid experience in fleet sales in the GCC market.

Additional Information

• UAE National candidates only.