Senior Relationship Manager - Mashreq Gold.RBG - MG Client Coverage - DIC.Retail Banking Group

Role Overview

Senior Relationship Manager, Mashreq Gold Retail Banking Group, Dubai Islamic Centre.

Role Purpose

Develop and maintain close relationships with a portfolio of high-net-worth clients, deliver personalized service, optimize client profitability, and drive cross-selling of bank products while achieving annual and monthly financial targets.

Key Responsibilities

Client Relationship Management

• Provide high-net-worth clients with personalized service to develop close relationships and retain their loyalty and respect.
• Communicate with high-net-worth clients and identify their financial needs.
• Maintain proactive client contact.
• Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.
• Minimize customer attrition.

Portfolio & Revenue Growth

• Optimize the potential value of the client base through the delivery of Mashreq Gold products and services.
• Enhance Mashreq Gold balance sheet sales and revenues.
• Achieve revenue goals, sales and portfolio growth targets across a range of products and services.
• Reach financial goals set for the role by the business as per annual and monthly financial targets, including cross-sell and up-sell of products to existing and new-to-bank customers.
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments and wealth management opportunities.

Business Development

• Source new business from high-net-worth Mashreq Gold individuals through referrals, marketing activities and personal contacts.
• Acquire new-to-bank high-net-worth clients.
• Promote cross-selling of bank products to all existing clients.
• Enhance market profile and awareness.

Service & Compliance

• Ensure clients are aware of all financial services offered by the bank.
• Safeguard the bank from potential loss, anti-money laundering fraud, and ensure ethical behavior at all times during and after sales.

Qualifications & Experience

• University graduate.
• Minimum of 5–6 years experience in a similar role with another bank or financial services firm in the United Arab Emirates.
• CISI certified.

Skills & Competencies

• Strong selling and financial markets knowledge.
• Strong interpersonal skills and cultural sensitivity.
• Relationship management and networking skills.
• Extrovert/amiable personality.
• Excellent communication and negotiation skills.