وصف الوظيفة
Role Overview
Senior Program Manager at Mercer (Marsh McLennan), based in Dubai. This is a hybrid role requiring at least three days per week in the office.
Company Overview
Mercer Assessments is a global provider of talent measurement and assessment solutions within the Mercer brand. As part of Mercer, a business of Marsh, the organization helps corporations, sector skill councils, government agencies, and educational institutions across multiple countries make informed people decisions through data-driven talent insights. The company leverages a cloud-based assessment platform and specializes in tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, and competitions. Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries, with annual revenue of over $27 billion and more than 95,000 colleagues.
Role Purpose
Lead the strategic delivery of large-scale platform initiatives including integrations, migrations, new platform builds, and SaaS development. The role sits at the intersection of business strategy, product development, and technical execution, requiring comfort with ambiguity and the ability to align diverse perspectives while bringing clarity and execution discipline to initiatives where expectations and priorities may evolve. Success will define the future vision for how Talent solutions evolve and scale to continue delivering trusted insights to over 11,000 client organizations.
Key Responsibilities
Delivery & Execution
- Lead end-to-end, multi-year enterprise SaaS platform integrations, migrations, and new builds, ensuring timely delivery within scope and budget.
- Manage multiple concurrent workstreams with product, engineering, operations, business, and sales team members, keeping client needs at the forefront.
Stakeholder Management
- Serve as the primary liaison between technical teams and business stakeholders, translating strategic objectives into integrated delivery plans with clear ownership, decision rights, and change control mechanisms to manage scope creep and mitigate risks.
- Drive alignment, facilitate decision making, and maintain momentum in a senior, opinion-rich stakeholder environment.
- Manage exceptional senior stakeholder relationships with the ability to influence and collaborate across cross-functional teams.
Communication & Reporting
- Maintain transparent, executive-ready reporting and communication.
- Demonstrate excellent English-language written and verbal communication.
Global Operations
- Work effectively across borders, incorporating global standards into on-the-ground execution.
Qualifications & Experience
- 10+ years of experience in technical project management, specifically managing new platform builds with multiple dependencies and tight deadlines using an Agile/iterative approach.
- Experience with HR technology platforms, especially in assessment, learning and development, talent acquisition, or similar fields (preferred).
- Experience working in a global, matrixed organization (preferred).
- Experience living and working outside your home country (preferred).
Skills & Competencies
- Strong analytical and problem-solving skills.
- Comfort with ambiguity.
- AI-first mindset (critical); experience an advantage.
- Interest in the HR/talent domain and AI-first solutions (preferred).
Additional Information
Professional Development
- Professional development opportunities and supportive leaders.
- Vibrant and inclusive culture with talented colleagues.
- Range of career opportunities and benefits to enhance well-being.
- Scale enables significant professional growth.
Certifications
- PMP, PMI-ACP, or other relevant project management certification (preferred).
Commitment to Diversity
Marsh is committed to embracing a diverse, inclusive and flexible work environment. The organization aims to attract and retain the best people and embraces diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.