Senior Product Designer

Role Overview

Senior Product Designer at Careem, the Everything App for the greater Middle East. This is a strategic design leadership role owning design for a major area of the super app experience, working across rides, food, groceries, payments and more at regional scale.

Company Overview

Careem is building the Everything App for the greater Middle East, making it easy to move around, order food and groceries, manage payments, and more. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. The company operates in 70+ cities across 10 countries, from Morocco to Pakistan. Careem is now entering its next chapter powered by AI.

Role Purpose

Own design for a major area of the super app experience, moving beyond execution within a team to shaping the strategy your team executes. You will work with design leadership to set the design vision for your area, drive multiple workstreams in parallel, and be a force multiplier whose influence extends well beyond your direct remit. You will work AI-natively, using modern tools to move from intent to high-fidelity testable design faster while applying judgment to decide what is actually good.

Key Responsibilities

Strategic Ownership

• Own design for your feature area from concept to launch, defining, designing and iterating experiences that improve user outcomes and move commercial KPIs.
• Work with design leadership to set the design vision for your area.
• Drive multiple workstreams in parallel.

Cross-Functional Collaboration

• Drive your product team toward clarity on what you're building, why, and for whom.
• Operate as a strategic peer to product and engineering leads.
• Proactively identify and resolve dependencies.
• Manage stakeholders proficiently and work without close oversight.
• Handle feedback thoroughly and gracefully, knowing when to change direction versus stay the course.
• Represent the design organisation in cross-functional and external settings.

Design Delivery

• Ship work that is thorough and complete across all interaction details: states, edge cases, dark mode, localisation and RTL considered by default, not on request.
• Design holistically within existing systems: work fluently with the design system, knowing when to use it, extend it, or make the case for an exception.
• Prototype fluently and quickly to get the right feedback at the right fidelity, including AI-assisted prototyping to compress the distance between idea and testable artefact.
• Form and articulate design tenets and use them to make and defend decisions.

Research and Evidence

• Conduct research to validate your own work.
• Run user interviews for discovery and testing.
• Use data to shape decisions.
• Suggest how your work's success should be measured and learn from what ships.
• Maintain comprehensive knowledge of industry patterns and emerging AI-product paradigms, and let it deeply inform your work.
• Distil data and research into design decisions.

Communication

• Present with polish and confidence to any audience, including executives.
• Produce written communication that is compelling and clear: problem framings, decision docs, and crits.
• Keep momentum and push projects forward.
• Flag quality issues beyond your own team.

Qualifications & Experience

• 5+ years of experience in designing and shipping impactful digital products at scale.
• Experience leading design for a significant product area in a high-growth, fast-iterating environment.
• Comfortable with ambiguity and rapid change.
• End-to-end expertise in interaction design, visual design, prototyping and design thinking methods.
• Proven record of turning complex business problems into a design vision that shipped and moved metrics.
• Fluency with design systems: consuming, contributing to and stress-testing them.
• Experience in operating as a strategic partner in multi-disciplinary setups, influencing product, engineering and commercial counterparts at lead and director level.
• Hands-on experience with user interviews and evaluative testing.

Skills & Competencies

• Working fluency with AI in design process: use AI tools daily for exploration, prototyping, content and research synthesis; demonstrate where they made your work measurably better and where you overruled them.
• Excellent written, verbal and presentation skills.
• Ability to articulate a problem and a solution to any audience.
• Mobile-first design expertise.

Bonus Competencies

• Experience designing for the Middle East market.
• Experience with Arabic and RTL products.
• Experience designing multi-vertical super apps.
• Experience designing AI-powered product experiences: assistants, personalisation, and generative features.

Additional Information

• Strong portfolio of mobile-first work with case studies that deep-dive into process, strategic framing and measurable impact.
• Work remotely from any country in the world for 30 days a year.
• Unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
• Opportunity to work and learn from a community of inspiring colleagues.
• Purposeful organisation dedicated to creating impact in a region with untapped potential.
• Opportunities to learn and grow every day.