وصف الوظيفة
Role Overview
Senior Process Transformation Consultant at Capco, Business Consulting practice, based in Riyadh (onsite).
Company Overview
Capco is a business consulting firm serving leading financial institutions. The organization operates a collaborative, flat, and entrepreneurial consulting culture committed to transformation across financial services.
Role Purpose
Transform complex financial services operations into simpler, stronger and more effective processes by supporting transformation initiatives from initial assessment and process redesign through to implementation and benefits validation, working closely with Business, Operations, Risk and Technology teams.
Key Responsibilities
Process Discovery & Analysis
- Lead end-to-end process discovery to map operating models and diagnose inefficiencies, bottlenecks, and control gaps using structured root-cause analysis to distinguish symptoms from core systemic issues.
- Map current-state (As-Is) workflows and architect practical future-state (To-Be) processes and controls to eliminate waste, standardize operations, and drive measurable efficiency and accountability.
- Conduct strong hands-on investigation of complex processes and personally perform process discovery, evidence-based analysis, root-cause analysis, process redesign and control improvement.
Transformation Design & Execution
- Design and execute transformation initiatives while ensuring alignment with internal process standards, customer journey frameworks, and governance models.
- Evaluate tasks to simplify, standardize, control, or automate processes, translating operational gaps into clear business requirements and actionable implementation plans.
- Design, execute, and govern large-scale process improvement initiatives across all geographies, business lines, and functional teams.
Strategy & Continuous Improvement
- Identify enterprise-wide process priorities and champion process improvement across the organization.
- Contribute to the overall Operational Excellence strategy, championing a culture of sustainable continuous improvement, capability building, and process discipline.
Performance & Outcomes
- Define process baselines, establish key performance indicators (KPIs), and track post-implementation performance to validate intended business outcomes and ROI.
- Remain involved through implementation to demonstrate measurable business outcomes and separate facts from assumptions.
Stakeholder Management
- Demonstrate excellent communication and facilitation skills, with the ability to listen carefully, ask focused questions, structure ambiguous problems, communicate concisely and challenge senior stakeholders constructively.
- Work across applications, workflows, business rules, integrations, data flows, batch activities, system controls and exception handling alongside Business, Operations, Risk and Technology teams.
Qualifications & Experience
- Relevant experience in process excellence, process transformation or operational improvement within financial services.
- Practical experience applying methodologies such as BPM/BPMN, Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, SIPOC, Business Process Reengineering, Process Mining or Continuous Improvement.
- Experience successfully applying relevant methodologies in complex business environments.
- Strong technology and data literacy.
Skills & Competencies
- Results-focused approach with ability to translate findings into practical improvements.
- Strong hands-on experience investigating complex processes.
- Excellent communication and facilitation skills.
- Ability to structure ambiguous problems and communicate concisely.
Additional Information
Bonus Qualifications
- Wealth & Asset Management experience.
- Experience using SQL, BI/data-analysis tools, process-mining tools or similar techniques.
- Relevant process improvement or transformation certifications.
Contract & Culture
- Permanent position.
- Collaborative, flat, and entrepreneurial consulting culture.
- Access to continuous learning, training, and industry certifications.
- Competitive, people-first benefits package designed to support every aspect of your life.
- Commitment to making the recruitment process accessible and straightforward for everyone; adjustments available upon request.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—