وصف الوظيفة
Role Overview
Senior Personal Banker – Loan DST at Mashreq. This role sells the full range of personal banking products to retail prospects and maintains strong relationships with existing bank clients.
Role Purpose
To drive sales of personal banking products and services while building and maintaining a strong client portfolio, ensuring compliance with all regulatory requirements and delivering exceptional customer service.
Key Responsibilities
Sales & Business Development
- Achieve monthly sales targets in the financial year.
- Prospect in targeted segments that require meeting standards in phone calls and face-to-face visits.
- Present and sell all personal banking products and services to potential customers in an ethical, structured, and professional manner.
- Handle objections with a view to getting the customer to buy or the company to transfer payroll.
- Conduct micro marketing activities that include kiosk activities and other direct marketing activities.
Relationship Management
- Relationship manage a portfolio of approved companies by developing key contacts and relationships where required.
Operations & Customer Service
- Ensure end-to-end customer turnaround time is met for all applications submitted with quality adherence as per target guidelines.
- Record all sales activities in daily sales reports and update CRM/System for leads and contacts.
Compliance & Governance
- Ensure strict compliance with the Bank's policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
- Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management and Governance as may be required.
Team Engagement
- Participate in all team activities including morning huddles, training and coaching, mandatory compliance and fraud trainings, and Lean and rewards celebrations.
Qualifications & Experience
- Any discipline with 2 years of sales experience.
Skills & Competencies
- Confidence, persistence, and strong personality.
- Strong verbal and written communication skills.
- Basic knowledge of retail banking products, service policies, and processes.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—