Senior Personal Banker.- Loan DST

Role Overview

Senior Personal Banker - Loan DST at Mashreq.

Role Purpose

Achieve monthly sales targets by prospecting targeted segments, presenting and selling personal banking products and services to potential customers, managing customer relationships, and ensuring strict compliance with bank policies while maintaining the highest standards of ethics and integrity.

Key Responsibilities

Sales & Business Development

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls and face-to-face visits.
• Present and sell all personal banking products and services to potential customers in an ethical, structured and professional manner.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.
• Conduct micro marketing activities that include Kiosk activities and other direct marketing activities.

Relationship & Portfolio Management

• Relationship manage a portfolio of approved companies by developing key contacts and relationships where required.
• Understand customers' individual financial circumstances to support sales.
• Assist staff and customers in achieving their goals and objectives.
• Deliver honest assistance to the customer in achieving objectives through courteous and friendly service, keeping accurate promises within the service delivery standards set by the bank.

Compliance & Documentation

• Ensure End-To-End customer turnaround time (TAT) is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank's policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Maintain complete product and policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Escalate immediately any suspected or actual breaches to Senior Management and Governance as may be required, ensuring the highest ethics, standards and integrity are followed.

Team & Development

• Participate in all Team Activities including morning huddles, training and coaching, mandatory compliance and fraud trainings, Lean and rewards celebrations.

Qualifications & Experience

• Any discipline.
• 2 years sales experience.

Skills & Competencies

• Confidence, persistence, and personality.
• Verbal and written communication skills.
• Basic knowledge of products, service policies and processes of Retail Banking.