Senior Personal Banker - Loan DST

Role Overview

Senior Personal Banker - Loan DST at Mashreq.

Role Purpose

Drive sales growth by prospecting and selling personal banking products and services to targeted customer segments while maintaining strict compliance, ethical standards, and relationship management with approved companies and existing customers.

Key Responsibilities

Sales & Business Development

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments through phone calls and face-to-face visits to meet prospecting standards.
• Present and sell all personal banking products and services to potential customers in an ethical, structured, and professional manner.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.
• Conduct micro marketing activities that include kiosk activities and other direct marketing activities.

Relationship & Portfolio Management

• Relationship manage a portfolio of approved companies by developing key contacts and relationships.
• Assist staff and customers in achieving their goals and objectives.
• Ensure the highest ethics, standards, and integrity are followed.

Compliance & Quality Assurance

• Ensure end-to-end customer turnaround time is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank's policy regarding product, customer KYC, FATCA, AML CTF, and third-party channel interactions.
• Immediately escalate any suspected or actual breaches to Senior Management and Governance as required.
• Possess complete product and policy information to ensure customer satisfaction.

Operations & Reporting

• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all team activities including morning huddles, training and coaching, mandatory compliance and fraud trainings, Lean and rewards celebrations.

Qualifications & Experience

• Any discipline.
• 2 years of sales experience.

Skills & Competencies

• Confidence, persistence, and personality.
• Verbal and written communication skills.
• Basic knowledge of products, service policies, and processes of Retail Banking.
• Ability to understand customers' individual financial circumstances.
• Courteous and friendly service delivery with accurate promise keeping within service delivery standards.