Senior Officer-Workforce Solutions

Role Overview

Senior Officer-Workforce Solutions at Transguard Group, located at Headquarters in DAFZA, Dubai Airport Freezone.

Role Purpose

Ensure smooth operations of the HR and Administration function within the Workforce Solutions team through meticulous attention to detail and exceptional organizational skills, managing all transactional HR tasks.

Key Responsibilities

Financial Management

• Manage all Workforce Solutions Insurance policies census list including weekly updating of the master file.
• Manage cash and credit card requests for provision of services such as passes and EID applications.
• Review and update salaries on HRMS system.
• Ensure there are no frequent errors in transactions causing additional costs to business.

Customer & Stakeholder Management

• Advise closely with Workforce Solutions administration team on transition planning for Onboarding and Offboarding Projects.
• Ensure smooth delivery of HR services to end clients including recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing, and ad hoc HR requests.
• Ensure timely onboarding and offboarding of employees in line with agreed SLAs.
• Assign and monitor the employee assistance portal.

Process & Governance

• Lead weekly and monthly reports on direct report activities and status as required.
• Ensure the team follows Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and Key Performance Indicators (KPIs) for each assigned account.
• Lead training for new joiners and refresh training of processes.
• Understand how individual work schedules are aligned to team schedule to meet deadlines.
• Assist in disciplinary issues arising from employees in conjunction with client HR.

Innovation & Continuous Improvement

• Devise and contribute to simplifying processes and bringing enhancements to business through automation and process change.
• Participate in continuous improvement initiatives to bring efficiency and savings.

Qualifications & Experience

• Awareness of basic UAE Labor laws and processes.
• Experience in basic HR and Admin functions.
• Exposure to HRMS system is an advantage.

Skills & Competencies

• English Language Level 4 minimum (by Transguard Group Standards).
• Organizational and multitasking abilities with capacity to re-prioritize.
• Good communication skills.
• Proficiency in Excel; Advanced Excel is an advantage.