Senior Officer, PB & Wealth - Legal Ops (Emiratised Role)

Role Overview

Senior Officer, PB & Wealth - Legal Ops at First Abu Dhabi Bank, located in the UAE. This is an Emiratised role.

Company Overview

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. FAB offers a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. The organization is committed to excellence and innovation in providing top-tier financial solutions to clients globally.

Role Purpose

Process legal and police authority requests, investigate fraud-related enquiries, and coordinate with internal departments and stakeholders to ensure timely and compliant completion of investigations and information requests. Provide operational support to internal and external authorities while maintaining risk controls and service quality standards.

Key Responsibilities

Legal & Police Operations

• Process requests received from UAE police and legal authorities, including account-blocking and amount-blocking requests.
• Act as a joint custodian for bank documents.
• Provide operational support to internal stakeholders and external authorities.

Fraud Investigation

• Investigate fraud-related enquiries involving debit cards, credit cards, prepaid cards, account transactions, Payit Wallet transactions, and CCTV footage requests.
• Coordinate with internal departments and stakeholders to obtain required information and complete investigations.

Service Delivery

• Handle all requests promptly and efficiently while ensuring compliance with service-level agreements.
• Monitor and improve transaction turnaround times and service quality.
• Escalate service-delivery issues where required.
• Resolve operational issues and stakeholder queries.

Policies, Systems, Processes and Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions.
• Ensure work is performed in a controlled and consistent manner.
• Demonstrate compliance with the bank's values, ethics, and governance standards.
• Ensure compliance with bank policies, procedures, legal requirements, and regulatory standards.

Risk Management

• Manage workflows without compromising risk controls or service quality.
• Identify process gaps and recommend enhancements to reduce operational risk.
• Implement corrective actions to prevent operational errors.
• Ensure business activities comply with approved bank policies and procedures.
• Utilize risk-management tools, reports, and controls to strengthen operational oversight.
• Maintain confidentiality and data security at all times.

Continuous Improvement

• Identify opportunities to improve systems, processes, and operational practices.
• Contribute to productivity improvements, efficiency initiatives, and cost optimization measures.
• Identify and implement process improvements and best practices.
• Support automation and straight-through-processing initiatives.
• Coordinate system and process improvements with relevant stakeholders.
• Recommend policy and process changes to improve efficiency and strengthen controls.

Reporting

• Assist in preparing timely and accurate reports and management information in line with departmental requirements and quality standards.
• Ensure accurate and timely management information reporting.

Digital and Transformation

• Support automation and straight-through-processing initiatives.
• Coordinate with Information Technology and vendors to support project implementation.
• Support projects related to new products and services.

Stakeholder Management

• Coordinate effectively with Legal, Information Technology, Branches, Audit, and other departments.
• Maintain effective communication and adherence to agreed turnaround times.
• Maintain professionalism in all interactions.
• Collaborate with colleagues and business units to deliver excellent service.
• Support UAE National employees in their development and growth.
• Undertake additional responsibilities assigned by management as required.

Qualifications & Experience

• Bachelor's degree.
• Minimum 1 year of relevant experience, preferably in Legal Operations.
• Good knowledge of banking policies and procedures.
• Arabic language proficiency.

Skills & Competencies

• Legal and Police Operations.
• Fraud Investigation.
• Risk and Compliance Management.
• Stakeholder Management.
• Process Improvement.
• Operational Controls.
• Report Preparation.
• Problem Solving.
• Communication Skills.
• Arabic Language Proficiency.
• Attention to Detail.
• Team Collaboration.

Additional Information

This is an Emiratised role. FAB offers unique career choices, learning and development initiatives, and structured plans for recruitment and career progression of Emirati talent to enable advancement in the financial and banking sector both regionally and globally.