Senior Officer, CBG CCS - DNE ( Alain )

Role Overview

Senior Officer, CBG CCS - DNE at First Abu Dhabi Bank (FAB), based in Abu Dhabi. This is a hands-on operations role serving corporate banking clients across cash management and client services functions.

Role Purpose

Deliver seamless operational support to corporate banking clients by managing day-to-day counter services, cash management transactions, and relationship management support while maintaining strict adherence to FAB policies, controls, and service standards.

Key Responsibilities

Client Service & Counter Operations

• Act as the first point of contact for walk-in clients and receive instructions and documents.
• Attend and resolve client queries on time from both internal and external customers.
• Carry out customer identification checks in line with standard operating procedure.
• Receive customer requests and documents, providing acknowledgement upon receipt.
• Deliver customer requests and documents through the counter and obtain customer acknowledgement upon delivery.
• Verify the authority of customers' authorized representatives while accepting or delivering documents.
• Ensure timely service to clients and arrange appropriate service either directly or in liaison with other internal departments or branches.

Cash Management Operations

• Manage processing of inward and outward account-to-account transfers.
• Handle processing of post-dated and current dated cheques without compromising accuracy standards set by the unit.
• Possess hands-on experience in handling cash management operation functions including inward and outward remittances and cheque clearing.
• Possess appropriate understanding of other cash management-related products and procedures.

Operational Support & Back Office Functions

• Support relationship management teams by providing operational services and support to their clientele.
• Provide back-hand support to Operations teams on account opening documentation, account maintenance activities, corporate credit card operation, cheque book requests, balance confirmation letters, return cheques, payments-related queries, charges-related issues, eChannel-related issues, client correspondence, and exception handling.
• Handle day-to-day activities assigned by the unit head for all products pertaining to corporate client services.
• Provide appropriate statistics on MIS.

Compliance, Quality & Process Management

• Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per department SOP.
• Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
• Maintain confidentiality of customer data in line with data leakage and prevention policy.
• Review SOPs as per internal Audit and RMU requirement for the process handled.
• Actively participate in systems changes, process enhancements, and pan-bank initiatives in a timely and effective manner.
• Handle any other responsibilities assigned from time to time as part of job rotation exercise.

Qualifications & Experience

• Minimum Qualification: Bachelor's Degree or Higher Diploma.
• Minimum Experience: 2 years of banking work experience specific to the job role.