وصف الوظيفة
Role Overview
Senior Microservices Support Engineer at TAWANTECH. This role is part of a 24x7 support organization requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems.
Role Purpose
Lead production support and operational excellence of mission-critical microservices applications. The role requires deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices to maintain enterprise system reliability and performance.
Key Responsibilities
Production Support & Incident Management
- Lead Level 2/Level 3 production support for enterprise microservices applications.
- Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
- Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
- Participate in an on-call support rotation for critical production systems.
Troubleshooting & Root Cause Analysis
- Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
- Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
- Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
Monitoring & Operations
- Monitor production systems proactively to identify risks, performance degradation, and potential outages.
- Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
Documentation & Knowledge Management
- Develop and maintain operational runbooks, knowledge base articles, and support documentation.
Collaboration & Leadership
- Mentor and provide technical guidance to junior support engineers.
- Collaborate with development teams to improve application reliability, observability, and supportability.
- Participate in release planning, production readiness reviews, and post-implementation validation.
- Support disaster recovery activities, failover testing, and business continuity initiatives.
Qualifications & Experience
- 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
- Minimum 4+ years supporting Java-based microservices in enterprise production environments.
- Hands-on experience with OpenShift or Kubernetes platforms.
- Experience supporting highly available, mission-critical applications.
Skills & Competencies
Technology Stack
- Java
- Quarkus
- Spring Boot
- Redis
- Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)
Core Technical Competencies
- Expert-level troubleshooting of distributed microservices applications.
- Strong knowledge of microservices architecture and REST APIs.
- Production monitoring and application performance analysis.
- Root Cause Analysis (RCA) and Problem Management.
- DevOps practices and CI/CD support.
- Containerized application support.
- Linux administration and shell scripting.
- Log analysis and debugging across distributed systems.
Hosting Environment
- Red Hat OpenShift Container Platform (OCP).
Preferred Experience
- Strong understanding of distributed systems, caching strategies, and messaging platforms.
- Experience working within Agile and DevOps environments.
- Familiarity with cloud platforms (AWS, Azure, or GCP).
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—