Senior Meetings Specialist

Role Overview

Senior Meetings Specialist at Bristol Myers Squibb. The role supports the Events and Meetings Management Centre of Expertise (EMCoE) team in pharmaceutical meetings management within a commercial environment.

Company Overview

Bristol Myers Squibb is a pharmaceutical company where work transforms the lives of patients and the careers of those who do it. The organization recognizes the importance of balance and flexibility in the work environment and offers a wide variety of competitive benefits, services and programs.

Role Purpose

To facilitate efficient meetings management and Health Care Professionals payments, enabling incremental business performance through process simplification, technology implementation and development of local innovative solutions that enhance customer experience at BMS meetings and events. The role will deliver sustained long-term operational cost savings without compromising efficiency.

Key Responsibilities

Meetings & Events Facilitation

• Act as an expert facilitator of Meetings & Events with respect to Health Care professionals and internal stakeholders.
• Manage venue contracting and coordination of invitations, travel logistics, material preparation and budget management from event initiation through execution and close out.
• Support the implementation of key projects associated with the EMCoE team and lead on smaller scale projects where appropriate.

Compliance & Due Diligence

• Remain accountable for own actions contributing to the execution of all events in accordance with BMS Standard Operating Procedures and statutory compliance requirements for the local market.
• Conduct due diligence across all activities.
• Demonstrate comprehensive understanding of internal compliance processes and external statutory code requirements across the local market, including transfer of value reporting in relation to HCP meetings and transactions and HCP tiering/payment rates.

Stakeholder Management & Collaboration

• Develop and maintain strong relationships across the matrix environment, building alignment and strong communication with multiple internal and external stakeholders.
• Collaborate with Meetings Management Business Partners, Strategy and Operations, Legal & Compliance, Global Expenditures, Global HCP, Congress & Meetings Management, and Business Control, seeking advice where appropriate.
• Partner with other EMCoE Leads and the Cross Border Hub to ensure Cross Border activities are aligned and local transparency requirements are met.

Contract Management

• Act as an expert facilitator on contract management, advising stakeholders on the HCP contracting process within the local market and cross border requirements.

Process Improvement

• Proactively seek opportunities for process simplification and engage support from multiple stakeholders.
• Support driving the strategy for continuous improvement with standardization, automation and process simplification.

Issues Resolution & Escalation

• Take responsibility for ensuring speed with escalation and resolution of issues relating to all aspects of meetings management and HCP payments.

Training & Knowledge Management

• Support the Meetings Management Business Partner with activities related to implementation of training in the local market.
• Support the development of training materials and maintenance of local market SharePoint site.

Qualifications & Experience

• Minimum 1-2 years' experience in a sales/marketing environment or commercial customer-facing role.
• Business or technical undergraduate degree or recognised professional qualification.
• Experience leading and managing small to medium scale projects with complexity.
• Experience in Contracting, HCP Payments, Event Management with internal stakeholders and the HCP transactions area.
• Understanding of corporate infrastructure and deployment methodologies in order to drive continuous improvement.
• Fluency in English.

Skills & Competencies

• Demonstrated team-oriented approach with examples of local leadership.
• Demonstrated ability to work independently and effectively in an internal and external matrix environment, with strong interpersonal and influencing skills.
• Strong written and verbal communication to facilitate relationships with peers and management.
• Demonstrated ability to assess, escalate where appropriate and promptly resolve problems.
• Demonstrated ability to apply strong quantitative and analytical skills to provide business solutions with a customer-centric focus.
• Demonstrated ability to effectively manage own workload in line with business needs.
• Proven ability to demonstrate an innovation mind-set, including simplification of processes.
• Demonstrated high level of proficiency in using IT and online systems for managing processes and reporting purposes.

Additional Information

Work Environment & Occupancy

BMS has an occupancy structure that determines where an employee is required to conduct their work. The occupancy type assigned is determined by the nature and responsibilities of the role. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at assigned facility. For field-based and remote-by-design roles, the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Developmental Opportunities

• Opportunity to directly impact customer experience.
• Development of effective collaboration skills working across the matrix with a wide range of business partners.
• Opportunity to develop local leadership across own market.
• Provide support for training and project implementation across own and other markets.
• Develop the ability to effectively communicate, negotiate challenging situations and positively influence change.
• Develop an expert understanding of the changing healthcare environment and the customers within it.
• Opportunity to take ownership for specific processes and small to medium scale projects with involvement in complex activities.
• Opportunity to work within a global or regional team, with technically and culturally diverse people.

Reasonable Accommodations

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com.