Senior Manager, Visa Government Solutions Commercialization and Delivery

Role Overview

Senior Manager, Visa Government Solutions Commercialization and Delivery at Visa. This is a full-time role requiring at least 3 days in office per week; specific expectations will be confirmed by your Hiring Manager.

Company Overview

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Visa is dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Role Purpose

The Senior Manager leads the end-to-end orchestration, governance, readiness, and delivery execution of complex Visa Government Solutions programs. This role sits at the intersection of implementation, client delivery, technical readiness, solutioning, commercialization, and cross-functional execution. The successful candidate translates government-focused opportunities, signed deals, strategic partnerships, and priority VGS initiatives into structured implementation plans, scalable delivery models, and measurable business outcomes.

Key Responsibilities

Implementation Orchestration

• Lead end-to-end implementation orchestration for complex VGS programs, ensuring delivery alignment across Client Services, Product, Technology, Sales, Risk, Legal, regional teams, and external partners.
• Establish clear ownership, accountability, RACI models, implementation milestones, governance frameworks, and escalation paths across multi-stakeholder delivery programs.
• Drive implementation planning, timeline management, issue resolution, risk identification, mitigation planning, and escalation management for complex government programs.

Delivery Readiness

• Partner with VGS Sales, Solutioning, Client Success, and Commercialization teams to validate client readiness, solution readiness, technical feasibility, and implementation approach before activation.
• Ensure government programs are sufficiently defined before delivery, including scope, dependencies, client expectations, partner roles, technical requirements, and implementation success measures.
• Support the transition of signed VGS opportunities and strategic initiatives into structured execution plans that accelerate activation and revenue realization.

Cross-Functional Program Leadership

• Coordinate cross-functional execution across VGS, Client Services, Product, Technology, Sales, Risk, Legal, Government Engagement, regional teams, and relevant external ecosystem participants.
• Act as a connector between global, regional, and functional teams to improve alignment, decision-making, prioritization, and issue resolution.
• Facilitate prioritization across multiple concurrent implementation requests, ensuring competing demands are assessed against VGS strategic objectives and documented trade-off decisions.

Partner and Ecosystem Enablement

• Coordinate implementation dependencies with GovTech providers, system integrators, fintechs, technology platforms, and other partners where VGS delivery depends on third-party capabilities.
• Help operationalize partnership-led delivery models by ensuring partner roles, readiness requirements, responsibilities, and risks are clearly governed across the implementation lifecycle.

Performance Management and Reporting

• Monitor implementation KPIs such as time to activation, implementation success rates, delivery quality, issue resolution, and readiness milestones.
• Support standardized dashboards, implementation reporting, and regular operating reviews to improve visibility, predictability, and execution quality across VGS delivery programs.
• Identify delivery bottlenecks and recommend process improvements that improve activation efficiency, execution consistency, and client experience.

Scalability and Continuous Improvement

• Build and maintain reusable implementation playbooks, readiness frameworks, delivery artifacts, governance templates, and activation models for priority VGS use cases.
• Support the development of scalable delivery standards across government solution areas such as disbursements, government commerce, commercial payments, digital identity, mobility, revenue collection, and humanitarian flows.
• Contribute to ongoing process optimization by adapting existing business processes, implementation tools, and delivery artifacts to support new or complex VGS programs.

Stakeholder and Client Management

• Manage internal and client-facing implementation discussions with clarity, structure, and professionalism.
• Influence stakeholders at multiple levels to align delivery priorities, manage expectations, resolve issues, and drive implementation outcomes without relying solely on direct authority.
• Build strong collaborative relationships across Visa functions and act as a trusted implementation partner for VGS leadership and regional teams.

Qualifications & Experience

• 8+ years of relevant experience in implementation, project management, technical program management, client delivery, or related work.
• Bachelor's degree, or equivalent experience with an advanced degree.
• Experience managing complex multi-stakeholder program delivery.
• Experience in payment networks, fintech ecosystems, API-based platforms, SaaS implementations, or similar technical delivery environments.
• Working knowledge of Visa products and VisaNet processing, including authorization, clearing, and settlement.

Skills & Competencies

• Strong program management, project planning, organization, prioritization, and execution skills.
• Excellent written and verbal communication skills with the ability to handle nuanced and complex topics with attention to detail.
• Proficiency with Microsoft Office tools including Microsoft Project, Excel, PowerPoint, Word, and Visio.
• Comfort with public speaking and the ability to communicate clearly and confidently in large groups.
• Demonstrated ability to set priorities, influence others, negotiate with stakeholders, and manage expectations at multiple levels.
• Consistent demonstration of Visa Leadership Principles and a passion for effecting positive change.

Additional Information

Visa is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.