وصف الوظيفة
Role Overview
Senior Manager - Sales at Hilton, based on the Hotels team. You will generate and manage group sales while delivering memorable hospitality experiences that brighten guests' stays.
Role Purpose
To serve as the primary point of contact for prospective group clients, drive new business opportunities, and manage the full sales cycle from lead qualification through contract negotiation and account fulfillment, while leading and developing the sales team to achieve revenue and room night goals.
Key Responsibilities
Client Relations & Business Development
- Represent the hotel to prospective clients seeking group rooms, meeting space, and food and beverage services.
- Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts.
- Conduct site visits and entertain clients to showcase hotel capabilities.
Sales Management & Execution
- Manage the full sales cycle, including preparing proposals, determining rates, negotiating contracts, and servicing accounts through fulfillment.
- Develop and execute strategic sales plans to achieve or exceed revenue and room night goals.
- Adjust sales strategies based on performance and market conditions.
Performance & Analysis
- Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness.
Cross-Functional Collaboration
- Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction.
Team Leadership & Development
- Supervise and support team members, monitor performance, and provide coaching.
- Foster a positive and productive work environment.
Additional Information
Hilton's core values for success include a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing that teamwork drives the best outcomes, maintaining a sense of ownership and accountability, and focusing on the now with urgency and discipline.