Senior Manager Regional Air & Ocean Systems Process

Role Overview

Senior Manager Regional Air & Ocean Systems Process at AD Ports Group (Noatum Logistics). This role drives the successful deployment, adoption, and continuous improvement of operational systems and processes across the Air & Ocean Freight organization within the region.

Company Overview

Noatum Logistics, part of AD Ports Group, is a leading Supply Chain Management company positioned in the Top 50 freight forwarders worldwide. The organization operates in 33 countries with over 1,680 professionals, specializing in international transport, project cargo, logistics, and customs. The company delivers integrated, value-added supply chain solutions with a commitment to "Excellence in Logistics Services."

Role Purpose

To drive the successful deployment and adoption of operational systems across the region while ensuring process standardization, operational quality, and data integrity. The role enables unit cost reduction, enforces compliance with regulatory and operational standards, and supports regional and global projects that improve efficiency, scalability, service quality, and EBIT conversion.

Key Responsibilities

Systems Implementation & Deployment

• Drive the implementation and continuous improvement of standardized Air & Ocean Freight processes across the region.
• Coordinate User Acceptance Testing (UAT), business validation, defect resolution, and implementation readiness activities.
• Lead master data collection, validation, and readiness activities for system implementations and enhancements.
• Coordinate business requirements gathering, UAT, master data collection, business readiness, and user training to ensure successful implementation and value realization.

Process Standardization & Quality

• Ensure consistent execution of regional SOPs, operational controls, and best practices.
• Drive process standardization, operational quality, and data integrity across the regional Air & Ocean Freight organization.
• Monitor process adherence and data quality, identifying improvement opportunities and corrective actions where required.

Compliance & Governance

• Drive and enforce compliance with regulatory, commercial, and operational standards across the regional Air & Ocean Freight organization.
• Support governance reviews, audits, and compliance assessments.

Operational Excellence & Continuous Improvement

• Support operational excellence through training, governance, functional expertise, and continuous improvement initiatives.
• Identify and implement initiatives that improve productivity, reduce cycle times, eliminate non-value-added activities, and optimize operational costs.
• Support standardization, automation, and centralization initiatives to improve efficiency and scalability.
• Partner with country and functional teams to drive continuous improvement projects and operational excellence programs.
• Monitor operational performance and support actions to improve quality, profitability, and service delivery.

User Adoption & Training

• Monitor system utilization, process compliance, and user adoption to ensure realization of expected business benefits.
• Support training, change management, and user adoption initiatives across the organization.

Strategic Projects & Stakeholder Management

• Articulate, prioritize, and support delivery of business requirements related to processes, systems, automation, and reporting.
• Contribute to regional and global projects that improve efficiency, scalability, service quality, and EBIT conversion.
• Manage multiple stakeholders across countries and functions to drive alignment and execution.

Qualifications & Experience

• Bachelor's or Master's degree in Business, Logistics, Supply Chain Management, or equivalent.
• Minimum 3 years of experience in a similar role.
• Overall 10+ years of progressive experience in air and ocean freight forwarding operations.
• Proven experience in business process management.
• Strong understanding of freight forwarding and logistics.
• Proven experience supporting regional process improvement and system implementation projects.
• Experience with freight forwarding platforms, digital transformation initiatives, and process standardization programs.
• Experience in CW1 is a plus.

Skills & Competencies

• Fluency in English; knowledge of additional languages is a plus.
• Ability to manage multiple stakeholders across countries and functions.
• Strong interpersonal skills and customer-centric attitude.
• Ability to deal with cultural diversity.
• Dynamic leadership with ability to identify opportunities and influence key stakeholders.
• Consistent achievement of measurable outcomes.