Senior Manager - Projects

Role Overview

Senior Manager - Projects at Land Mark. The role manages detailed planning, organizing, material specification, contractor evaluation, execution, monitoring, and project control to ensure timely and successful delivery of fitout projects (new, refit, refresh, and rollouts) of moderate to high complexity with shared small to medium sized teams from inception to completion.

Role Purpose

Lead the creation of project vision and planning documents and manage implementation, reporting, and performance of overall projects with the expectation of delivering within specified timeframes in an organized and cost-effective manner within budget and scope, to meet business satisfaction and maintain continuity of business. Coordinate with internal departments, consultants, malls, and contractors to ensure technical and quality standards, timelines, budgets, and safety requirements are met.

Key Responsibilities

Project Planning & Initiation

• Implement company procedures and project objectives on site including project takeover from inception, brand concept design through construction and handover.
• Coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the project lifecycle.
• Produce workstream or project plans and programs, ensuring all activities are identified, appropriately organized to deliver project objectives, and comply with the organization's project management framework.
• Define project success criteria and develop full-scale project plans and associated communications and documents.
• Establish project construction program, long lead and nomination schedules, drawing and material tracking schedules.

Design & Technical Coordination

• Coordinate with MEP design consultants to ensure the correlations of all services within architectural designs.
• Support the design team and QS team with technical inputs, unit specifications, and design information required for design intent drawings, capex inputs, and tender preparation.
• Review and manage technical documentation including shop drawings, method statements, RFIs, and variation requests.
• Assist in detail development and researching new products, solutions, and systems that accomplish the design intent and cost effectiveness.

Stakeholder & Requirements Management

• Coordinate the verification of end deliverables.
• Manage the delivery of research, workshops, and other activities to support the specification and agreement of project deliverables.
• Plan and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met.
• Effectively control and disseminate project plans and communications to involved parties in a timely and clear fashion.

Execution & Progress Monitoring

• Conduct or attend site progress meetings with subcontractors, territory teams, and consultants; ensure program adherence.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans with approval from senior management.
• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
• Liaise with supply chain and third-party vendors and verify procurement status.
• Monitor and manage variations or deviations from the BOQ or orders placed and ensure approval by concept team in conjunction with site and territory QS.

Reporting & Financial Management

• Submit project progress reports, flag and resolve any contractual or commercial issues affecting project progress, inclusive of EOT criteria.
• Prepare cost reports along with site QS and present monthly site progress reports at cost meetings.
• Develop and deliver progress reports, proposals, and requirements documentation.
• Draft project review reports and presentations, including key information, commentary, and recommendations, to support the review process and enable stakeholders to evaluate progress and agree on change.
• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization.
• Support quantity and invoice verification and certification of completed works.

Quality & Closeout

• Receive and manage snag list from consultant and ensure timely completion of project including close out procedures as stipulated in Project Blue book.
• Coordinate the verification of the end deliverable.
• Conduct assurance reviews within the project; facilitate the delivery of assurance reviews by independent third parties and take appropriate action to resolve any issues identified.
• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Risk, Issue & Dependency Management

• Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate.
• Develop, agree on, and implement solutions to overcome these concerns where necessary.

Team Leadership & Development

• Coordinate with territory projects team; communicate the necessary outcomes and the direction required to achieve them.
• Coordinate team actions on project tasks; request additional team member support when needed.
• Identify areas of improvement to build the capability of the team through training, coaching, and mentoring.
• Guide and motivate subordinates to enhance performance and produce quality work and ensure they are continuously developed for higher level roles.

Knowledge Management & Continuous Improvement

• Document lessons learned and share knowledge within department team members to mitigate risks and continuously enhance processes and deliverables.
• Draft elements of product documentation and user training to support handover to business as usual.
• Contribute to post-project reviews and identification of lessons learned.
• Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an understanding of relevant technology, external regulation, shop fittings, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Qualifications & Experience

• Bachelor's degree in architecture or civil engineering.
• Project Management or Construction Management Certification preferred.
• Graduate with 10+ years' extensive fit-out site experience.
• At least 5 years in a senior role leading and managing independent client retail projects or site development projects.
• Proven track record in planning, managing, and delivering fit-out projects throughout the project's lifecycle, within set budget and timelines.
• Experience in coordinating with consultants, contractors, and cross-functional internal teams including finance and merchandisers.

Skills & Competencies

Technical Skills

• Project Management.
• Spatial understanding.
• Construction methodology.
• Technical input.
• Planning and organizing.
• Progress monitoring.
• Quality, HSE, QA/QC.
• Site documentation.
• Design coordination.
• Presentation and reporting.
• Financial acumen.
• MEP Services.
• UAE Local Regulations.
• Industry best practices.
• Proficiency in MS Office.
• Proficiency in ACAD or Revit.
• Proficiency in MS Project or Primavera.
• Project documentation tools.

Soft Skills & Competencies

• Effective communication.
• Time management.
• Leadership.
• Commercial awareness.
• Team player.
• Ethical decision-making.
• Customer focus.
• Problem-solving skills.
• Results-driven mindset.
• Accountability.
• Proactiveness with "Project Owner" mindset.
• Adaptability.
• Resourcefulness.
• Relationship management.
• Ability to manage multiple tasks within established procedures and practices, with latitude to determine work priorities in a demanding environment.